Please accept our apologies for not collecting your waste on time. As under the previous contract we will use smaller vehicle on roads that are particularly narrow. We are committed to keeping Ealing clean, tidy and waste-free. It is worth noting that food waste will be collected separately from other recycling.". Was your bin put out for collection before 7am on collection day? Council leader, Julian Bell, has been responding to all reports via twitter and took to his bike to review the situation himself. Usual collection day     Revised collection day If you are reporting a missed collection please do not contact us on the day of collection. Yellow tag - garden waste If there is a yellow tag on your garden bin then you should check the guidance about why your garden bin was not collected, and should not report a missed collection. As a result, food and rubbish collections will be prioritised, and your collection may be later than usual. If you live in a property that uses communal bins for rubbish and/or recycling, please telephone us on 0121 704 8000 to report a missed collection. Friday 13 April          Saturday 14 April Ealing residents are now being charged £40 a year to have garden waste collected. www.ealing.gov.uk/info/200489/recycling_rubbish_and_waste. You must report it within 2 working days of your collection day. Have you been affected? Bin collection delays. Use this form to report a missed collection of refuse, garden waste and/or recycling. Refuse and Recycling Collections Missed Bin Collections FOOD WASTE - Separate collections Food waste is collected on the same day as your refuse or recycling but using a different freighter. We have had some teething problems but we have got extra crews working to clear up any missed areas today, or at the latest tomorrow. A-Z; Jobs; Do it online; Contact us; Sign in | Create account. Account Type Amount (£) Description Reference; No payments data : Pay now . Missed collections: Report a missed waste or recycling collection Before you report a missed collection. Enter Invoice Number. Missed bin collections Reasons why your bin may not have been emptied . Report a missed collection. Pay now . Pay for it, Report it, Apply for it, Request it, Book it, Find it. Collections are running on schedule. Missed household collection. Your bins, bags, boxes or caddies must be in the right place before 7am on your collection day. www.ealing.gov.uk. Please rotate your device to view landscape. If your collection has been missed several times, the collection crew may not have seen your waste. The same thing paid £40 to Ealing council for 8 items to be removed on the 11th of May phone Ealing on the 23 may to tell them the items are still in the front garden of the house, Ealing reply was they came on the 21st and 22nd to collect items, but no items found to remove, so my 3 seater sofa, 2 cabinets, carpet, large tv, birdcage are invisible to Ealing Bulky waste … Amount Due (£) Amount you wish to pay(£)? Report or request it - report problems direct to us, including a missed refuse collection or broken street lights, order a new green box for recycling or request a bulky items collection Find your nearest - type in your postcode to access information on your local services such as schools, libraries, recycling collections, planning applications, GPs and more Report a missed bin collection. Read his blog here - read Councillor Gary Malcom's assessment of the situation in the Southfield ward here. However, if you choose not to log in, you won't see the history of your missed bin requests on your mygovscot myaccount. © 2021. you are certain that the collection crew have already visited your road (please note that your food waste may be collected at a different time to your rubbish or recycling) you put the items in the correct bin - sometimes collections are missed due to items placed in the wrong bin - check what you can recycle; Check your scheduled collection day Individual missed collections can be reported online via the main recycling, rubbish and waste page of the council’s website www.ealing.gov.uk/info/200489/recycling_rubbish_and_waste. Report a missed bin. For further information about how we use your information please refer to the Council’s Privacy Statement on www.solihull.gov.uk. Household healthcare waste bins Complaints handling is available on the Ealing Council website via ‘Customer Support.’ The first step is to call on the complaints line (020) 8825 5000. This is not for bulky items, fridges, freezers or fridge-freezers. Government Organization. Please select which container(s) have been missed: Return to the rubbish waste and recycling homepage. If so what is being done about this? Wednesday 11 April       Thursday 12 April A bin and container will not be considered missed until the next working day. Bags left beside bins If your containers were not presented correctly and/or not out on time then we will not return for your missed collection. Collections are made on all Bank Holidays except Christmas Day, Boxing Day and New Years Day. Out of interest what is the point of your online complaints process when you do not respond. Your bins must be at the kerbside or agreed collection point by 6:30am on the morning of your collection day. Ealing Council Bulky Waste Collection. This latest rubbish controversy comes just after the Council introduced a subscription service for garden waste collection, which angered many locals. Get Directions. Main switchboard number for general enquiries. Our crews have until 6pm to collect your waste. If you do not have a communal rubbish bin please contact customer services on 020 8825 6000 to find out where your rubbish will be collected from. Your bin contains the wrong items. If your collection has been missed, you can report this to us using the form below and we will endeavour will pick this up as soon as we are able to. We will aim to collect your bin the day after you have reported it to us as long as it has been reported within two working days. AboutSee All. Instructions about what to then do if your road is listed, eg leave the bags out to be collected the next day, is published on the missed roads page with the list of roads. or contact our customer services team on 020 8825 6000.” Complaints about missed collections should be emailed to:StreetServicescomplaints@ealing.gov.uk The number of problems in the first week of the new refuse and recycling contract is unacceptable and our priority is to work with our new contractor, Enterprise, to get the service back to normal as quickly as possible. Report a missed collection. One week after Enterprise took over from May Gurney a number of streets in the W7 area are still awaiting collection. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Non-electrical bulky waste; Electrical bulky waste; Missed household healthcare waste collection. You will have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day. Can you reassure residents that recycling is not going to landfill (as some suspect after seeing it all going into the same vehicle)? Please wait until after 4pm on your collection day to report a missed collection. A missed bin collection is when we have not emptied your bin after 6pm on the scheduled collection day. Ealing Borough Council Contact Phone Number is : +44 20 8825 5000 and Address is Perceval House, No 14-16 Uxbridge Road, London, Greater London, United Kingdom The London Borough of Ealing is one of the 32 Boroughs in London City. Trying to report missed refuse collection for yesterday. Are there issues with the vehicle sizes? This form can be used to report a missed rubbish and/or recycling collection.