This helps align your customers and mobile workforce with the right working hours. Field service technicians travel to customer homes and businesses to repair and install equipment, and usually … Set your field service operating hours so Field Service can optimize your service appointments, considering your service agreements, employee schedules, and regional holidays. The behavior you have described does not represent the policies or values of Spectrum. You will be exposed!! They make you work overtime on “accident”. Field Technician salaries at Spectrum can range from $12 - $36. Long work hours, have to live working solo. Customers and management make or break this job. I’m very happy there! However they have a lot of corporate reports that come out, literally impossible to stay off every single one. In order to initiate an investigation, please help us by making an anonymous report to our third-party provider for workplace ethics issues, EthicsPoint, at 1-866-384-4277 or https://chartercommunications.ethicspoint.com. Field Technician at Spectrum Posted in Other 30+ days ago. How long does it take to get hired from start to finish at Spectrum? Micro managing, don’t give you enough equipment to do the job, no one is there to help you. Salary estimated from 7 employees, users, and past and present job advertisements on Indeed in the past 36 months. We will share your comments with our leadership team. I have been working at Spectrum full-time for more than 5 years. Very physical. solid job with good benefits but too many policies and procedures. Please note that all salary figures are approximations based upon third party submissions to Indeed. They're constantly calling you about something. Thank you for your review! Positive Outlook. How long does it take to get hired from start to finish at Spectrum? Field Technician. Our products and services are updated frequently, which makes it all the more essential that employee training programs are up-to-date and provided in a timely manner. Field Service Technician salaries at Spectrum can range from $12 - $41. Repairs and install internet, voice and tv equipments. The pay is good and the education and work are simple and easy after you get throughly trained. Help people considering your employer make a good choice. We continue to evaluate our abilities as culture creators, and appreciate you letting us know when our initiatives have been successful. Idiots!! Because everyone needs internet and there's no real competition. Educating customers how to work with companies products. Once training over your thrown to the wolves, Need help, or have a question expect to be treated like and idiot, yelled at, ignored. Work wasnt bad with good benefits. Spectrum － Austin, TX Field Technician. Worked alongside coworkers with low morale. They will over work you and you won’t be off until we’ll after the end of your shift, You get a company vehicle which is a plus if only the maintained them, even after several inquiry’s about issues. If you are currently in a position where the equipment or tools provided are insufficient for completing your work efficiently, we would like to know more. If you can get around the corporate politics then it's a great place to work. We are dismayed that you have experienced something that doesn't align with our goals for field technicians. Spectrum employees have been speaking out against the company's response to the COVID-19 pandemic for several days now, begging to be allowed to work from home if their jobs allow it and calling for safety measures to be implemented for those in the field. How did you get your first interview at Spectrum? The knowledge you gain here can take you far. I really didn’t know what to expect with respect to the culture, commitment to employees success, etc.. We appreciate you taking the time to share your comments. No one has been laid off, we are still being paid and continue to receive the excellent benefits package. Thank you for helping us toward those goals. Troubleshooting and diagnosing issues with services at customer homes. If you were in charge, what would you do to make Spectrum a better place to work? Get help updating your resume through Indeed, solid job with good benefits but too many policies and procedures. Dispatch and routing are another issue. What are the steps along the wa…, If you get a second interview is that a good sign about getting the job or is this just the regular …. Spectrum … Spectrum Field Technicians come from all kinds of backgrounds and experience levels. 11d. They don’t give you equipment enough to do a weeks work of jobs. Then I was told I would be sent home without pay. Pros. They do nothing but implement policies that hamper the ability to provide a good customer experience. Current Employee - Field Technician VI in Anaheim, CA. Spectrum - Tasley, VA 3.4. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. Was told I'm going to transfer. Field Service Technician responsibilities include: Providing service and customer support during field visits or dispatches; Managing all on site installation, repair, maintenance and test tasks; Diagnosing errors or technical problems and determining proper solutions; Job brief. Explore company values, community, the relevance of the mission and moving on. The median for farm equipment and service technicians … Come along for a ride and spend a day-in-the-life of a St. Louis-based Charter Communications System Technician Lead. As they travel throughout our communities, our Field Techs make it possible for us to connect our 30 million-customers to entertainment, information, and each other. Some days you don't know when you're getting off. Recommends. You have virtually no autonomy in your work. You’ll never get off on time. If you are a field tech however be warned that you will be working long hours. But the forced overtime gets old after a bit, especially when you look forward to getting off on time then they assign to more jobs on you keeping you out til 2-3hrs after your shift on some nights, mostly 30mins to an hour on the daily (then you drive home). Most medical laboratory technicians work regular business hours (7-3, 8-4, etc), though this varies depending on the institution worked for. We appreciate your comments and your sharing them for current and future employees. Worst job I've ever had. If you were in charge, what would you do to make Spectrum a better place to work? Hourly pay at Spectrum ranges from an average of $12.91 to $31.29 an hour. Spectrum pays its employees an average of $17.91 an hour. Retail businesses, cable companies, and service-based businesses hire field service technicians to work full time, typically first-shift hours during the week. When factoring in bonuses and additional compensation, a Field Technician at Spectrum can expect to make an average total pay of $17 . Terrible hours. The clientele is any and everyone. Proper installs are not a thing anymore as you only get about 30-40mins of time per each appointment. And possibly coming into sitiuations that are deemed unsafe to work in. The Field Technician role is at the very core of Spectrum’s mission. Senior Management. This is our Forms and Documents Library, here you will find our database of PDF files for our product manuals, technical and service bulletins. We appreciate the effort you took to share your experience with us. Come see us to shop and learn about new products, upgrade services, pick up equipment (including self-install) and make payments. Constant forced overtime, feeling like a number. If you got good knees, this is the job for you! The company has solid healthcare, free services, non mandatory OT, and provide you everything you need to do your job (vehicle and tools). Average Spectrum Field Technician hourly pay in the United States is approximately $18.35, which meets the national average. This company can personally kiss my grits!!! Lastly field work is not for everybody you are signing up for a job were almost regardless of weather you are working through it and will get stuck out a hour or two past your shift prettt commonly. one day my doctor needed me to be off I was fired even with a note eveeven off.ogoweeturned in the doctor note and was forced. I'm constantly having to work past my scheduled time off when there are employees who work latter than me that just sit at home. Company provides 90% everything, employees services, company vehicle with gas card, tour the city, Hour lunch, some awesome supervisors and managers, don't get to take your breaks, out past your shift constantly, Sometimes customers that don't want to listen, hardly monthly bonuses, Micromanaged to the max. Cable Installers wanted in Tasley - Paid Training $18.00 an hour Full-time . Workers who already earn more than $20 an hour will also see the $1.50 increase, he said. A Field Technician, also known as a Network Technician, is a professional who provides on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications’ systems, equipment, cabling, and to other related systems and equipment at all locations within the assigned work region. No transparency whatsoever. Visit our Spectrum store location at 2778 State Route 52, Liberty, NY and learn more about Spectrum cable and internet services. Great Company with Plenty of Movement. Work wasnt bad with good benefits. The experience you describe is not in keeping with our company values. What tips or advice would you give to someone interviewing at Spectrum? We are sorry you had a negative experience. Moving up in the company is possible but it does feel as if the company will try to keep you in the same positions since they’re turn over rate is high. They don’t care about your kids or family, just want you to come to work, shut up, and get on your knees. Apply Now DATE POSTED 01/12/2018 Requisition Number: 210939BR Location: United States - Massachusetts - Worcester Area of Interest: Engineering/Technical Operations, …