See, we live where we work. Okay, just set the phone down and go lock your door right now.â What that does is it gets her task-oriented on finishing that emergency task before we do anything else. Dispatcher:        [0:05:56.2 â unclear] Donât hang-up. Operator:          Okay. Woman:            Itâs 10 Bakingson Drive in Sandy Hook, Newtown, Connecticut. Thank you! âPut the phone down, lock that door. One, someone has to communicate the message. So we know that the information sometimes that you gained, is not always the most reliable information and we have to expect things to be different than it was what we originally dispatched. Woman:            I think he called you because he wants to end the drunkenness. Woman:            5001 Kendon Road. For this type of a call, we are talking about our community. Operator:           Listen to me. We donât want you to believe that somebody could not be killed or injured as a result of fighting back. Woman:            No. Ask the police to come without lights or sirens. Buh bye. Operator:          Okay. Here is the script: "Nine-one-one operator. Advanced 911 - By FAXES. Operator:          Alright. Can you lock out of the classroom? [0:05:44.4 â unclear] Somebodyâs dead! The call flow will go much smoother when the call taker is allowed to ⦠So…. Bruce? Very. I am a 27-year retired law enforcement officer and doing this webinar, I do not in any way want to tell you how to do your job. So if he defeats the lock, whatâs going to happen is, he pulls on the door, he pulls the table into the door frame. I was trained for this. Itâs been forever that heâs had it. Itâs been after that that has become part of our cultural vocabulary to use those. Heâs going to buy himself, heâs willing to risk his own life for that, I understand that. So this is not a favourite technique for us because 1 – itâs slow and 2 â itâs only as strong as how thatâs attached to the door but it could potentially be another layer. Woman:            I am in the hallway when you walk in the front entrance and you take the left. All weâre doing is taking something and binding that closed. (To a dispatcher:) See if law enforcementâs on-scene Going to take care of you, okay? On Air Procedures 13.5 EQUIPMENT PROBLEMS A. That who calling to say that somebody has a gun outside. Are you in the classroom? And so, an emergency medical services dispatcher analyzing, prioritizing, and processing calls while maintaining radio contact with responders to ensure safe, efficient, and effective response to calls for emergency medical services. First and foremost, I just want to say I am not a dispatcher. Operator:          5001, what sir? So the more preparation that we have in place, hopefully the better outcome we will have which means our recovery is faster and more effective. 911 aller: Hi Iâm walking on Utica Avenue in the direction to yeah walking away from Eastern Parkway Are you the primary caregiver for your loved one or do they live independently? Hold on one second. These guidelines may help you in this moment of crisis. I thinkâ. In my car. And so, what is more important is that you understand that as you direct these people to either lock out, get out or take, it is a direct correlation of their location in the suspect. Okay, you can see in that call the dispatcher once you identified where the shooting at the schoolâwhere are you? So when you identify the role of that dispatcher, first and foremost, you have to determine the type of call because if you canât you donât know who to send. So sometimes I think it gets somewhat lost in our processing that the police officerâs your highest and first priority or that ambulance personnelâhonestly, itâs that caller that really should be our highest priority. But the concept is simply this: that return needs to be spread apart for that door to open. Hang on. So that is a very, very fast way to put a secondary lock o the door. The caller is in an unsafe location and then take appropriate protective actions in compliance with agency directors. So Susan, you did not call us earlier right? Ex-employees say those queries can frustrate the caller, and contribute to delays in relaying information to those responding to the scene. Script for Answering Phone 13.3 RADIO PROCEDURES 13.4 RADIO ETIQUETTE A. And taken from the Texas Commission on Law Enforcement basic telecommunications course, the order that weâre trying to get this information is one: for a quick response From police officers, EMS, fire fighters; then two: the safety of the victims; and then thirdly: our safety or the responding officers know the personnel. The door can now be locked so I have to mess with my key on the outside but if the door does not latch so that students can come and go, but if (audio cut) it automatically close and locks. Your momâs operator. I have worked as a 911 emergency operator for the past 20 years. About Tonight I release a (YES I ð) 911 script.But this is not the average 911 call script. Operator:          Okay. NS: My husband -- or ex-husband -- has just broken into my house and he's ranting and raving outside in the front yard. State, County, Municipal, and Private Dispatch Centers The California State O!ce of Emergency Services oversees the Public Safety Communications 911 Emergency Communications Branch. Where was the shooter from? Now, items to fight with and you can direct people to do: if they have a fire extinguisher or if theyâre in an area with a fire extinguisher, grab that fire extinguisher. Dispatcher: Oklahoma City 911 Caller: Yeah, just before mile marker 138 on the northwest bound direction, on I-44, the turnpike at a bridge there, there is ⦠You have Markâs contact information on the screen right now. While sheâs behind this locked door, he attempts to kick the door in. He was from Newtown, Connecticut. Please feel free to reach out to him directly with any follow-up questions or you could also reach out to me and Iâd be happy to address as many questions as possible or put you in touch with Mark. The PAPs that I wore represented the people that I was responsible to and that the person that I may be arresting today, I may see him and his family two weeks from now while I am with my family in a grocery store. Speaker Transcript Melissa Doi (muttering to herself in distressed state) Holy Mary mother of God!NYPD Dispatcher 8695 8695, good morning, unintelligible good day unidentified: Hi, what's your number again please? So thatâs why a suicidal party for us, weâre going to use time talk tactics and things that allow us to contain and control the situation without exposing ourselves any more than we have to without risking our lives, any more than we have to because this person is control of himself. This lesson can be adapted for any level. A transcript of the 911 call made Monday night during George Floyd's arrest has been released by the City of Minneapolis.According to the transcript, the caller told the dispatcher ⦠911: Well, I want you to wait and make sure law enforcementâs there, then I want you to go out and I want you to let them know where youâre going to be coming through at. He threatened who, sir? Now today, weâre talking about Intruder response, so active shooters. Operator:           Press it down on that wound, okay? Here are some 911 call transcripts from botched abortions at clinics: Aware Womenâs Center: Transcript of March 29, 1997 911 call Dispatcher: Fire/Rescue. The 911 dispatcher test, also referred to as the dispatcher skills test, or the national dispatcher selection test is a computer-based assessment that is given to potential applicants to make sure they have the qualities needed to be a 911 dispatcher or call handler.The test is broken down into various sections that target specific skills needed on the job. Caller: Yeah, just before mile marker 138 on the northwest bound direction, on I-44, the ⦠The reality is, while the power of direction is in so strong and we need to use it, itâs also a two-edge sword. Even though you may not physically know them, you may know somebody that does know them. So we have to remember that that person that is on the other end of that line may not know what to do and that is why theyâre calling us. These tasks could include typing, documenting, answering phones, sending emails, reading and writing memos, creating and communicating schedules, and more. 911 Dispatcher 8695 8-6-9-5 Operator:          Yeah. Students will [â¦] So once we start adding personnelâso you start with a caller and itâs just the caller and the dispatcher. If we turn that around and say, you answer 911 and you hear shots in the background, this is your daughter, your son, mother, father on the other end of this phoneâwhat do you want them to know right now while theyâre caught up in this potential homicide in progress? I had to live within the city that I work and as a result of that, I always thought about that on a different perspective. Woman:            (Screaming frantically) You shot him! Typically, a professional emergency dispatcher with specialized training to deal with. And the doorâ, Woman:            All of my students. You do not want to agitate them or make them feel threatened.