Square has known about this issue for at least 7 months from this thread, and I'm sure for many years, and still no solution. If you still have an issue with it once you've taken a look at this thread, let us know! @RickCain, thanks for brining this to our attention! Gift cards are sold as unique digital codes. You can use Gift Cards if you have multiple locations, but Gift Cards won't work over separate accounts. In addition, trying to redeme Groupons (also something a lot of small business do) comes up with a similar problem. We didn’t realize the issue of a GC being counted twice for income. Square charges a flat-rate payment processing fee, and businesses can use Square’s POS app for free. The Other Tender option was built with this payment method in mind. You’ll see the gift card added to your cart. Key Benefits. It’s free and connected to your current Square balance. i don’t even know if this makes the situation worse or better. I, too, just discovered (when doing taxes) that my paper gift certificates are being counted as income TWICE. $25 Off any Setup Fees Square customers get an exclusive discount on any one-time plan setup fees. Finally you will check your customer out as normal! This will give you the transaction totals for your other, cash, and card sales. I suspect we are not doing one or both transactions properly. I thought all was well! I plan to change the way I redeem certificates to the "discount" procedure mentioned above. (update: answer to When, if ever, does Square plan on relaunching Square Gift Cards?). When an open loop card is purchased, the purchaser determines the denomination of the card. Square Gift Cards from Square on Vimeo.. Square, a leader in mobile payments, today launched a gift card service tied to its Square Wallet program. {{result.document.document_kind | fetchEventType:'EventType' : result.document.fields }}, We are no longer supporting the creation of gift card items. Shopventory has put together the steps on how to do this and has a couple of options for you. Gift cards also show up in your Square reporting; the gift card sales report provides an in-depth look at all gift cards issued and their outstanding balances. Tap Accounting and add the Gift Card Activity report to your list of reports. I've tried everything on this thread AND called support and they didn't have any answers. I am a small ticket company and many times customers by super small gift certificates, such as $5. Using the other option isn’t working for us. Just in case, here are the instructions to refer to in the future: Keep in mind. I have had my cards (purchased through square from Ecards), 3. i attempted to sell a gift card and there was no set limit available and no custome amount available from the Check OUT// Gift Card tab, 4. we attempted to swipe the card to see if it would populate an amount to add to the card. Yes! Additional features such as marketing and payroll, are available for a monthly fee. https://squareup.com/dashboard/gift-cards/electronic/configure. I don't get the variable option. So frustrating but with the holiday season upon us, we need to figure this out. A Square Card acts like a business debit card. ", {{result.document.title | truncate: renderSetting }}, My Van Kalker Farms Garden Center website, My Rise'n Roll Bakery Schererville Indiana Facebook Page, My Rise'n Roll Bakery Cedar Lake Facebook Page, https://squareup.com/dashboard/gift-cards/electronic/configure, You'll see a list of preset gift card prices> Click, Or if you want a gift card with a custom amount toggle, Choose to sell physical or eGift cards. And I'm assuming this deams any tax information or forms Square generates useless because the imput data isn't correct. Please take another look and let me know if you have any other questions! While a square card can be cut from any piece of paper or cardstock, using a sheet of 12-inch by 12-inch paper is an efficient way to get the most from your paper or cardstock. Let me know if you have any additional questions! Thanks for writing back into the thread to confirm you got an answer through our Support Team . If not, just write back, and I'll continue to help. Many sellers choose to sell their own gift certificates with Square. One of the more popular and low-cost gift card suppliers is Square. The steps to set up your Gift Cards changed recently so I've edited the post above. I recommend chekcing that you're signed in to the Point of Sale app with the correct email address. We didn't even realize this was double revenue until we started working on taxes this year. If Square does not allow the transfer, you will see a note that it is against their policy to transfer a Visa gift card balance. The cash is held by the bank, which will disperse it via the processor to the merchants at which the card is eventually used. Hello @Kewpiet, welcome to the Seller Community! Having only recently started selling and redeeming gift certificates, I realized that I am having the same problem with the gross amount being calculated in twice. Square Gift Card Square is probably best known for giving small businesses a simple and relatively cheap way to process credit cards with its mobile app and dongle. Tap Save Template. This reply was created from merging an existing thread:  Can't Load Gift Card. I have FOLLOWED said steps and i am STILL unable to load gift cards, when in the checkout screenin the gift card tab if i try to swipe the card it says the amount must be at least .01, if i try and check the balance it tells me the card is invalid, i called ecards and verified i have the correct cards required for square, this pretty frustrating as i just lost a sale do to this. To send a gift card, you have to first be a user of Square Wallet, Square’s mobile wallet app. Tap Generate to generate your End of Day report. When I sell my paper gift certificates, I sell them as non-taxable. Place your order before February 10th. Same issue! Square Card . Gift cards are now located there! The gift card will be authorized, the card's balance will fall to zero, and the funds will be deposited by Square into your bank account within one business day. You will only need to do this once. Thank you. It appears on your register as if it is working while you are in transaction.... but it DOESN'T. I need some serious help soving this mess. A square card is a versatile shape that works well as a gift card. If you currently use Etsy’s card reader you can get started with Square by going to the Add Channels area of your Shop Manager. I have some tips. 2) Perform Your End of Day. Short answer: the Square Gift Card is gone. From gift card tips and practical advice, to inspiring ideas and insights into the gift card industry, Shelley Hunter, Gift Card Girlfriend and spokesperson for GiftCards.com, is your go-to guide. Check your Gift Card balance here. Please let me know if you have any questions. If you’re selling a physical gift card, simply swipe or manually enter the card number and add the gift card balance. 1. Square offers an affordable solution that can be customized with different features. I am pretty upset that i just shelled out 274.00 for gift cards i cant use. THE perfect gift! You can sort this report by payment method to find all of your gift certificate transactions. Follow the directions on the screen. 6. i called Ecards via the 800 # on the invoice they verified the cards are the proper format for square and emailed me an older set of instructions that suggested i add giftcards through my item library, this function has been disabled. Initialize an instance of SqPaymentForm with Gift Card configuration field values. I too have struggled with trying to do this. Hello @KEPS, I'm sorry to hear about the trouble with your reporting! I've moved your post to this existing thread that touches on how to load gift cards. <--- Great feature opportunity! If you are a gamer and win gift cards, this is a great place to flip them. 9. This is a huge problem for us. I came up with the discount method on my own prior to looking for a solution here for the afore mentioned reason that the full amount of sales tax is not charged. GameFlip. Processing payments in a website using Square is a two-step process: Generate a secure single-use token (nonce). When the gift certificate is redeemed, we charge sales tax on the full amount. Square is a payments, point-of-sale (POS), and business management tool for small businesses. Sqaure has a Gift Card payment at the POS, how are we to process the payment made a few weeks/months earlier in Quickbooks, if we are swiping the card through Square. When I use the "other tender" option, it assumes it is for the full amount of the sale. Ring sale under OTHER tender, if there is a balance on customers GC, write it on their gift card and initial for their next purchase. Are you using Square issued gift cards? You do not have permission to remove this product association. Thanks a lot! I have gift cards from ecards and have them enabled in my settings on the website dashboard. They allow you to get cash for gift cards for places … I want to be able to ender the amount of the "other tender". @mountainfitco I'm really sorry for the frustration this has caused. First, to create your own preset amounts: Now that your Gift Card prices are setup, when you go to sell a card from the Checkout section of the app just select the gift card item from your list. You also see you have $136.93 in pre-tax sales for that day. usually, the reason gift cards don't show up is if you are in an unsupported market. What is the best way to sell and redeem non-Square... {{result.document.title | truncate: renderSetting }}. Why are we paying you almost 3% of our gross revenue, if you can't serve your customers? Did you come up with a solution that works? We're happy to hear from you! Thanks! 2. Locations and Syncing. The ability send and process gift cards were recently added by Square as an additional service for its merchants. This is so that you can determine if this is worth it or not. At checkout, a gift card’s value will be subtracted … As soon as you take a payment, the money is reflected in your balance. Thanks! Hey @Holodeck3D, I'm a little confused by your question since you mentioned swiping the card. Custom gift cards start at $1.50 per card with a minimum purchase of 125 cards. In the Home Menu, click Commerce, and then click Orders. Locations Are you clicking the gift card item on your item list? You are correct. We've already gotten the income directly to the bank from Groupon, and we have to collect sales tax when the use the Groupon. not usable on Fine Art. I too have the same dilemma. The gift card will not activate with the loaded balance until the transaction is completed. {{result.document.document_kind | fetchEventType:'EventType' : result.document.fields }}. When I follow these instructions, this is the message that appears when I want to create gift cards:  "We are no longer supporting the creation of gift card items. That makes tracking super easy. I feel that the option to sell paper gift certificates is purposely left out of POS as square profits from sale of cards. This will not work with credit cards due to Square refunding the money to the card. I've heard from a couple sellers on this topic in the past and here were a couple of there thoughts: - Use the other Tender > Gift Card. We've ended up just creating an item in our inventory called "Groupon tax", but at the end of every quarter when we do sales tax and the end of every year when we do income tax, we have to manually remove the total for this "Groupon tax" item from revenue and add it to taxes. You go to a store, you take out your credit card, pay for it and then hand it to a friend. In reality, paying for something through Square is no different than using your card anywhere else. Purchase in denominations listed form below. If you are using square for retail, in your check out screen, select actions on the right side. Square lets businesses accept credit card payments via the following: the mobile POS app, in-store through a traditional POS setup, an online store, a virtual terminal for phone or keyed-in payments, and invoices. Square's market is small business - so many small business use paper gift cards! 5. You'll see a list of preset gift card prices> Click Edit to change the price if needed.) It needs to be as simple as possible for me and my business. Each time you look sales, subtract this amount. When I redeem them, I click on "other" payment, and then choose "gift certificate", enter the GC total and the til pops open. Each time you look sales, subtract this amount. I just got done going through 2 years of sales receipts fixing this headache. @Granapple, where are you located? I hope this helps. That'll help the rest of the community find what they're looking for. Someone in customer service just walked me through where to find them. Can you provide a bit more informaiton about what happens after you go to Checkout > Gift Cards? Now, you add a $ discount of 22.90.... problem is the .90 doesn't deduct because it is tax owed. Click on Plastic Gift Cards option at the top of your screen. Please have your tech team move this to the top of their projects. We’ve tried ringing in $1 for an item “Gift Card” and then charging a $49 tip if person wanted a $50 gift card. Let me guide you how. Several states have declared it illegal to put expiration dates on gift cards or certificates. Square One Gift Card Plus offers simplicity for you, an abundance of options for them. Activating a Gift Card by Phone 1 Locate the activation sticker on the front of the card. How do I find out what payments I took as checks, gift certificates, and other???? If you’re selling an eGift card, choose your design, select the amount, and enter the recipient’s email address >. If your gift card requires activation, there’s usually a white sticker or some other indicator prominently displayed on the front that says so. I'm not sure I'm understanding your question, but when loading a customers Square Gift Card you wouldn't need to deposit any funds. Gift cards are limited as to where they are supported. Getting started with Square. Next, you are going to want to take your card to a gift card exchange kiosk. I beg of Square to please solve this. Sorry i was typing in a hurry and I cant find an edit button. I've moved your post to a board where they've discussed the moving and loading Giftcards. Square needs to fix this problem. The gift would be a part of your gross sales twice, upon sale and redemption. It will deduct the total gift card from the tendered sale, but be counted as double revenue on your report at the end of the day. One card offers recipients access to 330+ Square One retailers and an additional 2,000+ retailers Oxford wide, including hotel and travel accommodations. Check out the Best Answer and it should walk you through this process. Why would they sell me gift cards if I cannot use them???? Customer is using a 50.00 GC. Couple items I noticed in the thread - check with your State Attorney General's office. Hi @cowgirlglamour, and welcome to the Seller Community. If you wish to view your totals for the year with a breakdown of all your payment types, use the Sales Summary Report on your Square Dashboard. They are then charged that denomination, along with any fees the issuer assesses. We are concerned that we are counting gross sales twice,  once when we sell the certificate and again when merchandise is purchased and paid for with the certificate. Its not in my list. I'll be sure to pass along your feedback! You can still use and edit your existing items, but we recommend setting presets in your gift cards dashboard on web. Swipe your card or insert it into the chip reader. They offer Gift Certificate as a built in item and the ability to check as a liability. Thank you so much! Hi @KimberleeG1924 and thanks for your thoughts on this. When a customer purchases a gift card, you can load the gift card value from your Square Register and receive the funds right away. When you perform your End of Day, you will see your Gift Card sales category has captured gift card menu item sales. Solution? The easiest method I have found is to take cash or check only when someone is buying a gift certificate. Make sense? I think I've found a back door solution. First, you have to check the balance on the card. This will charge customer the .90 tax owed and reflect a 0 bal as it should. I only place an expiration date on Promotional Gift Certificates that I might give out for a donation. You can still use and edit your existing items, but we recommend setting presets in your gift cards dashboard on web.". It is a bit different from using the Square POS app. - Track sales more accurately outside Square using a spreadsheet application (ie Excel, Quickbooks...), - When a gift card is redeemed, apply a Discount to remove the cost of the item being purchased. Sellers that don’t follow the three safety tips above end up refunding the buyer and lose the gift card in the process. You can refund these transactions and it will change the amounts reflected on the Sales Summary Report. Swipe the card or enter the gift card number to load the card. Click the gift card order to open the order summary. The first step in using Square credit card processing is signing up for a free account. In my state that would be 22.90 with tax. The Square Card is a bonafide Mastercard debit card that you can use anywhere online, use at an ATM, or use to make purchases in person. I am running into the same problem. You'd need to create the gift certificate as an item for sale, and you can choose the Other Tender option and select "Other Gift Card" as the payment method. CLASSIC GIFT CARDS DELIVERED TO YOU Purchase a physical gift card online and have it delivered to your doorstep, or have it sent directly to a special someone. Print TWO receipts (one for you) and deduct the sale at end of day (to avoid double gross) and also deduct the created tax item amount so that you can pay your taxes owed on sale. Click Cancel Gift Card. Help us improve by answering 4 quick questions. I was losing my mind trying to figure this out! Totally understand your frustration. I am unable to load money on my platic gift cards. After signing up or signing in, you’ll be able to connect to your Etsy shop and sync your Etsy inventory with Square. you need to be on this screen to load and check gift cards. Gift Card Order Form Example:  You have  a 7.00 non tax item and a 15.00 tax item. I also place more restrictions on it - ex. Click the Gear icon, then select Products and Services. If you want to sell a custom amount it will prompt you to enter the amount for the gift card. Head to your Square Dashboard and login. Add a bouquet of flowers and a box of Lindt chocolates to your gift card order at checkout. It is unfortunate that Square can not properly handle these transactions - it seems a fairly basic operation. What is the best way to sell and redeem non-Square gift certificates? I'm glad you got a team member to walk you through loading a Gift Card using Square for Retail. It did not, 5. we attempted to "check the Balance" as the instructions say you can add funds this way also. I am having the same issue. To accept gift cards with the Square app: Go to Checkout > add the items your customer wishes to purchase from your library or enter a custom amount Tap Charge > swipe the gift card through your magstripe reader or the front of Square Stand. - Use the other Tender > Gift Card. We are a new business and having a difficult time with our own gift cards as well. Get started with Square to process all your online payments for your gift certificate and daily deal sales through TheGiftCardCafe.com platform. If you are in the US then Gift Cards are supported if they don't show up check your settings. Use the Square SqPaymentForm client-side library to accept credit card and digital wallet payment information and to generate a secure single-use token (nonce). Enter the 16-digit eGift Card number > Continue. I'm just starting out with Square. So... create a NON tax item called tax for this sale for .90 cents and add to sale. When I go to the point of sale app on my iPad gift cards are not available as an item nor is library an option to select to find them. Well, I spoke too soon. Name the discount "Gift Card.". - Track sales more accurately outside Square using a spreadsheet application (ie Excel, Quickbooks...) - When a gift card is redeemed, apply a Discount to remove the cost of the item being purchased. You can also look up specific sales under the Transaction Report. The process of getting someone a gift card is kind of ridiculous. When I run a report for the year, I see my cash totals, credit card totals, and the "other" (check,gc,other) totals are clumped together. Gift Card will be delivered via US Postal to the address you provide. We have the same issue with Square not being able to address issuing a Gift Certificate. Square sent an error message saying this was an "invalid card". Why would I spend $1.25 to $2 per card on a $5 sale? Enter Gift Card in the Name field. Hopefully Square can consider this in future updates. Squarespace doesn’t create or ship physical gift cards. They would pay for the Gift Card with you, and you'd then load funds onto the card for them from there. Want to know how to how to sell your own gift cards with Square? PS) If my answer solved your problem, would you mind marking it as "Best Answer"? You do not have permission to remove this product association. Your help is appreciated. Great question, but it is complicated. That way, after the sell is made, you can go back in and cancel out or refund the transaction so that it's not showing as income . Boils down to taking money without offering services. @Majik44, where are you located? Trying to follow directions... item library then gift cards ... doing something wrong very much NOT tech savvy. I'm astonished there is not a solution for this. Gift cards is not coming up in my library at all and I have updated my app. How do I possibly go back now and deduct all those Gift Certificate totals??? Help us improve by answering 4 quick questions. Square needs to have options on how we refund . 1. i followed theinstructions provided and set foxed amounts as well as enabled custom amounts under the gift card tab in square up, 2. To enable a payment page to accept Square Gift Cards, follow these steps: Add