Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge. You will receive a complimentary Captain's Value Package, valued at $49, when you make a booking with Flight Centre using your Travel Credit. Cash payments of less than $10,000 per booking can be accepted; this includes multiple payments for the same booking which total less than $10,000. Once you have made a booking using your Travel Credit, the terms and conditions otherwise set out in these Booking Terms and Conditions will apply to that booking. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer. In some cases, failure to present required vaccination documentation (e.g. Some airfares or services must be paid in full at the time of booking. "You may be entitled to compensation for these expenses under the Australian Consumer Law but this will depend on the specific circumstances. If this is not the case, you must let us know. We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. $2,000 to $3,999 per person of Flight Centre Travel Credit: equals $100 Bonus Credit. These credit card style cards can be loaded with any amount from R100 to R20,000 and are valid for 3 years from date of purchase. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Travel service provider fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued. The fee should be specified in the travel agent's terms and conditions and should reflect expenses like office costs and the leg work involved in contacting suppliers to process refunds or credit vouchers. When booking with a Flight Value Voucher that the departure airport of the new booking must be in the same country as the departure airport of the original ticket. He claims he was met with a ‘blank wall’ when he tried to chase his flight credit. We strongly recommend that you familiarise yourself with the current status and updates to Australia's immigration and border arrangements during the COVID-19 outbreak, available at https://covid19.homeaffairs.gov.au. Any services we provide to you are collateral to that agency relationship. Please send us your booking details via this cancellation form," the company said on its website. We'd love your feedback to improve your website experience. You must read the CoverMore Combined FSG/PDS before you decide to buy the CoverMore travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. Flight Centre will waive cancellation fees. The same applies to hotel room bookings. Flight-only bookings have never been Atol protected, so if you accept a voucher and the airline later goes bust, you won’t be refunded. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. You do not need to apply for or activate the pre-paid currency function. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. "If you no longer wish to travel due to concerns about COVID-19, this may be treated as a 'change of mind'," the ACCC said. This information is subject to change without notice so we recommend you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel. Cash Payment Limit: Due to Federal legislation from 1 January 2020 we are unable to accept cash payments of $10,000 or more per booking; this includes multiple payments for the same booking which total $10,000 or more. Please contact your consultant, visit http://www.flightcentre.com.au/booking/insurance or call 133 133 to take out travel insurance through us or if you have any questions about Cover-More's travel insurance products. Please liaise with your consultant or, for online bookings, call 1300 733 867, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. If you've booked an overseas or domestic trip, standard travel insurance policies are unlikely to cover cancellations as a result of the coronavirus pandemic. Money Saving Tips. "We will respond with the amount which will be credited to your credit / debit card which you used at the time of purchase.". Debit card surcharges of 0.35% for debit card Visa and 0.17% for debit card MasterCard will apply when paying by debit card. However, you may not be entitled to a refund if the government imposes severe restrictions, like a lockdown. ", It gets a little more grey when an event has been rescheduled, with Ticketmaster simply saying, ". Please contact your consultant for up-to-date prices. Such recipients may include the overseas travel service providers (e.g. Travel Voucher is valid until the expirations date. Therefore, you do not need to contact us," it said on its website. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you). Alternatively, subject to the travel service provider’s change or cancellation policy, the travel service provider may offer you a refund of all money paid by you in respect of the booking, from which the travel service provider and/or Flight Centre will deduct any unrecoverable costs, and any applicable travel service provider fees and Flight Centre cancellation fees set out above. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. All monies paid by you to us will be the property of Flight Centre Travel Group Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). Bonus Travel Credits are subject to these Travel Credit terms and conditions. All airline tickets must be issued in the name of the passport/photo identity holder. Need to stash your cash before the next rate cut? Customers can go online and change or cancel most reservations from their account with no additional fees for flights, hotels, car rentals and activities. Evidence of such insurances should be produced to Infinity Holidays on request. So you may be charged change or cancellation fees, and flight credits are valid for 12 months from your original booking date. "If you no longer wish to attend an event due to concerns about COVID-19, this may be treated as a 'change of mind'. Use it before it's gone. Except where prohibited by law, Flight Centre reserves the right to refuse, void, cancel, reject or hold for review any Travel Credit mistakenly applied in an incorrect denomination or applied or procured, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these Travel Credit terms and conditions or Flight Centre's Booking Terms and Conditions. Travel credit vouchers can be used for travel on any domestic or international flights. However, reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date after 14 April 2020, will not be covered under our extenuating circumstances policy, except where the guest or host has contracted COVID-19. We cannot guarantee that the supplier of your frequent flyer or other loyalty progam will credit you with points for your booking or provide you with any other particular benefit, including (without limitation) status credits or lounge access. All content and pricing displayed on our website is in AUD for cash forms of payment made for in-store or over-the-phone bookings; and payments via Poli for online bookings. If you purchase a travel insurance product from us, you acknowledge that you may be sent a card setting out emergency insurance contact details, which also has the capability to operate as a pre-paid currency card. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Please note that BPAY takes up to 3 business days to process. You agree not to stop payment of the cheque even when your booking is cancelled for any reason (including by reason of matters outside your or our control). Delayed flights. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. Her credits weren't issued until Nov. 22, the date she canceled her flight to LA. "Patrons should allow approximately 20 working days for the refund to appear in their account.". Collections: Some airfares or services (and all online bookings) must be paid for in full at the time of booking. All airline tickets must be issued in the name of the passport/photo identity holder. We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight. / Travel Credit Cards Flight Centre gift cards can be used as partial or full payment towards flights, accommodation, package, tours, car hire and more. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. "You may be entitled to compensation for these expenses under the Australian Consumer Law but this will depend on the specific circumstances. $6,000 and above per person of Flight Centre Travel Credit: equals $200 Bonus Credit. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. If you've had to cancel a flight due to COVID-19, you may have ended up with a Qantas flight credit. If, for example, a travel service provider’s terms and conditions contain a “no refund policy”, we will only be able to provide you with the remedy provided by the travel service provider (if any), which may include a travel credit supplied by the travel service provider. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Travel Credits are the property of Flight Centre until redeemed against a booking. 3. For any Gift Card enquiries, please call our Customer Care team on 1300 554 268. Savings Privacy Policy. If you decide to apply for a credit product listed on Savings.com.au, you will deal directly with a credit provider, and not with Savings.com.au. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. If this is not the case, you must let us know. Any bonus Travel Credit will be issued at the time a full refund is received from the travel service provider. If your airline continues to refuse a refund you should consider making a Section 75 or chargeback claim through your card provider. A Travel Credit may be used for one or multiple future travel bookings and any balance will be held by Flight Centre in accordance with these Travel Credit terms and conditions. Paying a deposit does not guarantee the pricing you have been quoted. Prices are only guaranteed once your booking has been paid for in full by you. Which credit cards have the lowest cash advance rates and fees? Flight Centre is working closely with airlines to do two things for the benefit of our customers: Provide cash refunds instead of credit vouchers; Speed up the current time it is taking to process refunds. If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 133 133. The Combined FSG/PDS also contains information about the conditions, limits and exclusions that apply to the insurance, the 15 working day cooling off period, and how you can access Cover-More's Privacy Policy and complaints handling procedures. Such recipients may include the overseas travel service providers (e.g. However supplier fees may still apply as this is out of our control. "You should first approach the provider of the related service to see if they are prepared to offer a refund, replacement service or voucher," the ACCC said. For international travel bookings, you must let us know if you have less than 6 months validity on your passport or if you do not have a machine-readable passport. The following terms apply to a cancellation by a travel service provider, except in the event of unavoidable or extraordinary circumstances (which are dealt with in sections 14 and 15 below). "In these situations consumers may be entitled to a refund under the terms and conditions of their ticket, or potentially may make a claim under a travel insurance policy. This article explains how to redeem it. By electing to receive a Travel Credit and/or by using the Travel Credit you are agreeing to these Travel Credit terms and conditions. Virgin Australia will suspend all international flights from April and will cut back its domestic flights by half, and other airlines could soon follow suit. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Please contact your consultant for up-to-date prices. If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). An additional 1% fee will apply when paying by PayPal. If booking through the Jetstar Contact Centre, please tell them your voucher number. If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 133 133. If you choose to save your credit card details with us, they will be securely stored and may be used for your future transactions with us (including transactions agreed over the phone or by email). Your travel consultant can provide information to you about travel insurance. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. These changes apply to all domestic and international flights for Qantas, QantasLink and Jetstar (including Jetstar domestic services in New Zealand and Jetstar Asia’s flights between Darwin and Singapore). Bonus Travel Credits are subject to these Travel Credit terms and conditions. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. In the event we are still holding the funds, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy. If customers have trip interruption coverage included in their policy, standard travel insurance will likely cover them. For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. Your travel consultant can provide general information to you about travel insurance. A Macquarie lending specialist will get in touch to discuss your mortgage options. By accepting a Travel Credit, you are agreeing that the Travel Credit is in lieu of any refund you might be entitled to receive in connection with cancelling your travel booking whether under the COVID-19 cancellation policy, our Booking Terms and Conditions, or applicable law. Please contact your consultant to confirm when your travel documents are ready for collection. You authorise us to charge all fees incurred by you in relation to the services provided by us to the credit card or debit card designated by you. If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. The company has given customers a choice: take a credit voucher eligible until July next year, or pay Flight Centre a cancellation fee of $300 per person to … If you cancel any aspect of your booking, you will forfeit your deposit and you will be required to pay any applicable travel service provider fees and Flight Centre cancellation fees set out above, and we will provide you with a refund for the remaining funds (if any). For Jetstar customers, travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of the new booking date. Please note that cheque payments (excluding bank cheques) require about 5 business days to process.
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