I wish to reassure you that we take patient and carer feedback very seriously and, given the number of issues you are raising, we feel the best way to address these is to hold a discussion with you. Its amazing to hear that to hear that you have been able to access prompt care when you need it, especially with the alterations to appointments we have had to make this year. It is so encouraging to know you have been able to access care when you need it. Telephone: 0208 429 9966 Out of hours: 111 Address: 275A Kings Road, Harrow, Middlesex HA2 9LG Tell us whether you accept cookies. Nothing was too much trouble and they engaged with unfailing dignity and respect. Review date: March 2021 NHS City and Hackney Clinical Commissioning Group Summary: Patient Services Access and Choice Policy ... All of the information about your local GP Practices is available on NHS Choices. 4Patient choice is at the heart of the NHS. Welcome to Richmond Road Medical Centre. Report review titled Covid 19 Injections as unsuitable. Report review titled Fantastic practice as unsuitable. I hope that this device is maintained after the current crisis and surgery visits only occur when really required. Further Information. The Reviews for NHS Choices online and offline. Visited August 2020 For others reading this post we would never stop a patient medication for this type of reason and would not change a registration detail without patient involvement. Independent Reviews. This service, provided by the partnership, is known as GP at Hand. Report review titled Vaccination Process for Coronavirus as unsuitable, Thank you for taking the time to comment on NHS choices. This is not the NHS COVID-19 app. Have you downloaded the NHS App yet? Efficient scheduling, excellent SMS contact, excellent registration and paperwork recording. I would ask that the staff member in question reflects on the challenges of living and working in your second (well, in this case, arguably 4th) language, how these must be amplified at a time of stress and how being treated with disdain by people who are supposed to be there to help you must make a stressful situation a whole lot worse. Harborne Medical Practice has not yet replied. Add a mobile number to your Profile page and review your security questions to ensure you can reset your own NHSmail password in future. Book new appointments without having to phone. Thank you for your kind words. After waiting on the phone for some time to speak to someone, she was having trouble understanding the member of staff who answered. My GP ... do not know what I'd do without him. Appalling Administration team and the Doctors are slipping up too. Clinical Review findings The GP at Hand service provides several important benefits to patients and the practice, as well as . Easy and intuitive app. The GP was very thorough and was not sure if it might be an infection or DVT she asked be to go to Torbay hospital AMU which I duly did. as unsuitable, Thank you for your positive comments. Report review titled On hold for over an hour as unsuitable. Brilliant in every way and a testament to how wonderful the NHS is. ... Access your local GP services online. ... (GP practice/NHS Choices website, practice leaflet, posters in the waiting room etc.) The admin and reception staff were, as always, so very patient, courteous and friendly and I am full of praise for their professional and compassionate approach. Add a mobile number to your Profile page and review your security questions to ensure you can reset your own NHSmail password in future. Well done. This is not a practice decision and is a government decision. 3 . Many thanks again Stephen McEnally, Report review titled Hats off to the service at Wallace House! Thank you very much for your feedback, we let the Clinical Staff know about your review and they were truly delighted to receive your feedback. A key feature of NHS Choices allows users to rate and comment on NHS health and social care services in England. We were informed that no repeat prescriptions would be issued for my 92 year old grandfather because someone within the practice/nhs had mispelled the word "flat" on one of two profiles. The Virtually GP Online service is completely NHS funded and run by an NHS GP practice. A survey of thousands of GPs reveals nine in 10 family doctors say their annual work appraisal – a regular review of each GP’s performance, carried out by a senior doctor – has helped them to improve patients’ care as part of the NHS Long Term Plan.. Thank you, Report review titled Great service as unsuitable. Kindest regards to all. Patient Choice and Your Rights. I’m pleased to hear that you have had such a positive experience, despite the current circumstances; the team will be delighted to receive your feedback. In effect, this behaviour amounts to a denial of service to anyone not immediately able to dial into the extraordinary range of accents that we have in this country, when all that was required was to speak a little slower and perhaps rephrase. Thank you for your kind words and taking time to let us know that our new system is working well for you. Unfortuantely the list of issues is getting longer. Again this is out of our control and not our decision. by Stephen McEnally - Posted on 19 January 2021, I wish to record my sincere thanks to the whole team at Wallace House. Answer " But what of you don't and they stay? Thank you to all involved. A caring and thorough doctor who gave me assuring advice and consultation notes to share with my own GP once my registration process has been completed. Check your local GPs opening times, services and facilities, performance measures, reviews and ratings. Bromley CCG : News from www.bromleyccg.nhs.uk. The whole experience was professionally conducted from the initial telephone contact & arrangement for attendance, the greeting at the door and reception desk with minimal delay and the skilled performance of the nursing staff. It is encouraging to know you have been able to access care when you need it, especially with the alterations to appointments we have had to make this year. We are a well established, forward thinking and innovative GP practice based in Hackney. Since 2015, all GP practices in England have been free to register new patients who live outside their practice boundary area. The whole team work tirelessly with the goal of providing the best possible care to all our patients, and we are so glad that you have received such effective service! Congratulations and thanks to you: I am indebted. It is very much appreciated that you have taken time to let us know of your positive experience.The team do work tirelessly with the goal of providing compassionate care at any patients time of need, and we are all so glad to hear you received such prompt and effective service! Report review titled Good online call back as unsuitable. Thank you to all concerned for the impressively efficient manner in which my Covid Vaccination was handled last Thursday 7th January. Menu ... GP Online Services is an NHS … Firstly, can I please apologise as it is not our intention to cause upset to our patients or their carers and not the impression we wish to give of our practice. 2601 COVID-19 Vaccine Fraud Poster V3. He rang the ACU and spoke to a doctor who agreed it could possibly be little blood clots. Despite not being a member of this practice, I managed to book a same day appointment to get my IUD checked by a doctor. review titled Prompt and efficient service. The NHS is working hard to improve opportunities for patients to make choices about their care. We have had several good experiences at this practice over the last few years and it is unfair on most of the staff to have something like this sitting as a “review”. But got a very efficient phone call back.i have been sent for blood test and xrays at hertford County tomorrow. … It is always a pleasure to read comments such as this, thank you for sharing your experience with us. Contact us Order materials NHS Choices The aim of the Communications toolkit is to help you to effectively: • promote GP online services to the public • increase patient awareness so that they are able to use GP online services It includes, among other things, suggested content for your website, social media channels and newsletter. Cheadle Hulme Health Centre, Smithy Green, Hulme Hall Road, Cheadle Hulme 0161 983 5300 Bridge House Medical Centre, 11 Ladybridge Road, Cheadle Hulme, Cheshire 0161 983 5300. as unsuitable. Choice of GP practice: Guidance on the new out of area patient registration arrangements . If anyone does turn up for a second dose despite being cancelled and the large amount of government media regarding delays to the 2nd dose they will be asked to come back at 12weeks. To write a review or to view our full list, please see our NHS Choices profile. If you are 'lucky' enough to get through and secure a telephone consultation with a doctor it rarely happens when scheduled. notwithstanding that By reading reviews beforehand, we empower you to choose the right clinician the first time. by Lee Crutchley - Posted on 05 March 2021. Give feedback about an NHS service You can give feedback by speaking to a member of staff at the NHS hospital, GP surgery, dentist, opticians or pharmacy you went to. Report review titled Excellent online service as unsuitable. review titled Hats off to the service at Wallace House! We have contacted all patients who were booked in for the 2nd dose directly who are registered with ourselves. Report review titled Covid Vaccination - Thank You! You have the right to choose where you go for your first outpatient appointment (physical or mental health) o For referral from GP, you can choose which secondary care provider you are Too often the scripts are either not forwarded via the Admin team to the 'Correct' pharmacy or are for the wrong drug entirely! by Anonymous - Posted on 04 December 2020. I am very proud that the team have provided to you the care that you deserve. The Harborne Medical Practice Team. Virtually Healthcare offers free same-day video appointments at a fixed time, with a doctor of your choice. Report review titled Behaviour of a staff member as unsuitable, by Andrew England Kerr - Posted on 29 January 2021, I had a text at 11.44 today offering a Covid vaccination and by 11.45 I had received it . They are also not following up on referrals made, meaning the patient is having to chase everything up themself, this is not good, the patients are the ill poeple and should not have to do this! Choosing who carries out a specialist test. We believe user feedback helps people make informed decisions and encourages health and care providers to assess their services and make changes where necessary. Such as: when you have choices about your health care; where to get more information to help you choose; how to complain if you are not offered a choice Quick Links. We offer a Same Day Registration Service.All newly … Pick your doctor's age and gender. I hope we continue to deliver the polite and friendly services that our patients deserve. Physicians Assistants: Physical Health Checks [ONLINE BOOKABLE] Social Health Assistant: Social Health Checks; Harrow Road GP Practice aims to provide a friendly and professional service to all of our patients. Please contact the reception team so they can action this. The Harborne Medical Practice Team. The out of hours service is not able to make referrals and advised me to call the surgery after the weekend. Previously I started the e-consult form which said I needed to call the surgery which I did- I received a call back from the GP within the hour! Transport Layer Security Deprecation. Posted on NHS Choices website 02.10.14 “I attended Bolton General Hospital on Nov 13 for a MRI Arthogram on my shoulder following several dislocations. I’m a doctor at a nearby Trust and received a first dose Pfizer vaccine today. A hospital specialist might consider prescribing medical cannabis if: your child has one of the rare forms of epilepsy that might be helped by medical cannabis Indeed, a recent study by Software Advice revealed that 62% of patients use online reviews to find a new GP practice. 6 . Get a test to check if you have coronavirus, understand your test result and find out what to do if you're contacted by NHS Test and Trace. Having researched this procedure on-line i found that many people suffered great pain and discomfort caused by the injection into the shoulder joint and was therefore ready to grin and bear it. Self-isolation and treating symptoms Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women. My call was answered immediately, I recieved a phone consultation within 30mins and an appointment booked at the hospital in less than 2 weeks from my first contact. Or you can leave a rating or review on their profile page on nhs.uk. Now it is sheer luck if you get what you require as everything has to go through an appallingly disorganised Admin team, too many of whom are simply are not up to the job or simply don't care. I rang the surgery at 8am and was offered a telephone consultation at 9am the same day regarding a potential UTI. Please look on our website for further information. Find out more. Did you know you can now use the NHS App to manage your GP appointments, order repeat prescriptions and view your GP medical records? by Anonymous - Posted on 26 November 2020. We would like you to think about your recent experiences of our service. Thank you to that person for making the small effort necessary. Thankfully, the second person she got through to, after waiting again, was much more helpful. Online Services. It could not have been simpler or more efficient. Thank you very much for your feedback, we let our Care Navigators know about your review and they were thrilled to receive hear your kind words. General practice is at the heart of the care provided by the NHS. Did you know you can now use the NHS App to manage your GP appointments, order repeat prescriptions and view your GP medical records? One or two are rather abrupt to patients and trying to get through on the phones (which currently is the ONLY way as the App is worse than useless and the information on it is rarely up to date) and you are left in a phone queue for up to 45 mins when you call for any reason at any time of day. Recently I developed a UTI and had a call from the practice within 2 hours of completing the e-consult form. Rather than try and help her they simply hung up the phone. The Harborne Medical Team. All excellent and very prompt to respond. Report review titled Brilliant as unsuitable, review titled Vaccination Process for Coronavirus, review titled Behaviour of a staff member. Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The Harborne Medical Team. We've put some small files called cookies on your device to make our site work. I attend for my COVID vaccination and the staff were incredibly helpful and efficient. The Harborne Medical Practice Team, by Anonymous - Posted on 31 December 2020. Every person I spoke to was helpful and compassionate. Exemplary is the word that comes to mind when seeking a way to describe your entire operation. Overall, how was your experience of our service? I contacted 111 service at 3 am on Friday morning and was given an appointment to see a GP at 8 am on Saturday morning (Devon Doctors) at Newton Abbot hospital. This document provides GP practices, NHS England area teams and Clinical Commissioning Groups (CCGs) with guidance on the arrangements to extend patient choice of GP practice from 5 January 2015. by Anonymous - Posted on 06 November 2020, I completed the online form which resulted in a referral to 111 who in turn asked the out of hours service to call me. We were given a second appointment for covid jab no. Just had my second covid jab at the Hertford Theatre. We’re so happy to hear that our vaccination service worked well for you, and that our clinical staff had such a positive impact, our nurses will be delighted to know how much you have valued their care. For help from a GP – use your GP surgery's website, use an online service or app, or call the surgery. Please contact the reception team so they can action this. Document. Thank you so much for your lovely review, we will make sure to share this with our staff as they will be thrilled to hear this, they have all been working so hard! My partner was treated extremely rudely by a member of your reception staff yesterday. Although this may sound like being passed around it was entirely appropriate to my enquiry. It does waste everyone's time if you book a telephone consulation timeslot and a doctor calls you earlier than your appointment (2 hours earlier on one occassion!) That means it is completely free of charge for all patients who are registered with us. Ridiculous! I recognise that your staff are no doubt under a lot of pressure, but these times put extraordinary stresses on everyone, and behaving rudely towards patients helps nobody. Brilliant service and thank you all. To help improve our service, we have also shared your feedback with our staff team and you may wish to support the practice further by joining our Patient Participation Group. Find out more. Thank you very much for your feedback, we have let the Clinical Staff know about your lovely review and they were thrilled to receive your feedback. Your positive comments have been passed on to the team. 4. The Admin team regularly get things wrong, either they misscommunicate or fail to pass on messages to Medical colleagues and managers. Report review titled Shocking Administration as unsuitable, Thank you for taking the time to advise us of your concerns. Close menu, by Anonymous - Posted on 02 February 2021. It is always a pleasure to read comments such as. All Other/Multiple Long Term Conditions Reviews (with Flu Jabs) Assistants. Well done Wallace House, faultless service. Same day appointment. Please Click Here to leave a review for Cannock Road. Report review titled Great Vaccination Set Up as unsuitable. All of our patients get seen within 48 Hours of making contact with the Practice. I’ve had 3 contacts via the web service this year. Review titled On hold for over an hour ★ out of 5. Sadly things were not much better before the pandemic with the Admin team but the Doctors were better, because then you could sit in a surgery and observe them process the necessary referrals and check the prescription requests. 2 which has also apparently vanished off the system. Why are 92 year old vulnerable patients being mistreated in this way? Rated 5 stars out of 5. by Anonymous - Posted on 13 August 2020. Your kind words will be shared to the team as I know it will make the hard work they do feel completely worthwhile. I have needed help from the surgery on several occasions over the last few months. As the online ‘front door’ for the National Health Service (NHS), NHS Choices hosts more than 20,000 regularly updated articles as well as hundreds of videos and interactive tools across a range of healthcare ... was preventing comments in the GP surgery section of the website from being published, the team now ... After a recent DDoS attack was stopped, NHS Choices was able to review data for the … Visited January 2021. Always willing to help. Patients will be able to compare scores of GP practices in their local area as new patient experience ratings are published on the NHS Choices website. The team will be very proud that you have been able to use our new services in such a valuable way. It is always a pleasure to receive feedback such as this, thank you for sharing your experience with us, especially when it reflects so positively on our new online bookings that . by Bede Mullen - Posted on 12 January 2021, Good evening, Doctors discuss your care and give you as much information as possible to allow you to make choices friendly receptionist Highly recommend. updated at 09:07am on 08/07/2019 by Anonymous gave Mile Oak Medical Centre a rating of 5 stars Find a GP near you on the NHS website. PDF; 332 KB; 49 pages; Summary. by Peter Webster - Posted on 06 January 2021. Review titled great practice ★★★★★ out of 5. Fast, friendly and very efficient, what more could you ask for in such difficult times. Well done. Since April, NHS Choices has given patients the opportunity to post comments on hospitals. Choose a time that suits you. Smiling nurse, good fact checking and injection Nr. For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online. Practice News. Order … Find an NHS service To download the NHS COVID-19 contact tracing app, go to covid19.nhs.uk. To use the NHS App you must be aged 13 and over and registered with a GP surgery in England. ... NHS Choices Reviews And Ratings. Thank you for your kind words and taking time to let us know that our vaccination system has worked well for you. We strive to offer an accessible, efficient and high-quality service for our patients and are proud to be a 5-Star Rated NHS Choices GP Surgery. The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to… Superseded Docs (if applicable) ... Area teams, GP practices (and CCGs) to review the guidance and consider the implications for local implementation. Fantastic service, a massive thank you to all the staff! GP Online Services are enhancing the quality of care that practices can offer their patients by giving them online access to their health, and increasing choice and convenience. Not the patients' fault yet denial of the most basic and crucial service. Thank you. The NHS often gets criticised in the press, but well done Bolton you are second to none.” Posted on NHS Choices website 22.11.16 “My GP was concerned that despite treatment the cough caused from a lower lung infection remained. Regarding the 2nd dose of covid vaccination. The whole process has been very well organised by cheerful, motivated NHS staff. This will give you greater choice and aims to improve the quality of access to GP services. General practice; Practice infrastructure; ... and increasing choice and convenience. The surgery has organised an excellent service in the provision of covid injections. It is difficult to understand the issues you have had to deal with here as the post is anonymous. One of the few practices still offering contraceptive services during the pandemic and I was so grateful to get an appointment. And it is only likely to be prescribed for a small number of patients. In the near future, NHS England wants all patients to be able to say: I have discussed with my GP or healthcare professional the different options available to me, including the pros and cons and, where appropriate, whether to choose to not have treatment. The government is committed to enabling patients to go online to book appointments, order repeat prescriptions and view their own health records within their GP practice, and it is already saving time for practices and their patients, allowing them to take more control of their healthcare. Rated 5 stars out of 5. by Stephen ... motivated NHS staff. There was a huge team of cheery volunteers who made the experience very quick, easy and pleasant. See how your GP practice is doing: explore the results of The GP Patient Survey, an independent patient experience survey run by Ipsos MORI on behalf of NHS England. If you're advised to go to hospital, it's important to go. The Reviews can be located lower down this page, please scroll down. ... A caring and thorough doctor who gave me assuring advice and consultation notes to share with my … Report review titled Excellent service as unsuitable, by Ann Davies - Posted on 12 January 2021. Have you downloaded the NHS App yet? We would welcome the opportunity to speak to you regarding these matters and ask that you please email the practice at harborne.reception@nhs.net to arrange a phone call or virtual meeting with the Business Manager. Close menu, by Anonymous - Posted on 18 February 2021. Classification: Official . For life-threatening emergencies – call 999 for an ambulance. 2 was all completed in 3 minutes! Independent Reviews. Thank you very much for your comment. The National Health Service (NHS) is the publicly funded healthcare system in England, and one of the four National Health Service systems in the United Kingdom.It is the second largest single-payer healthcare system in the world after the Brazilian Sistema Único de Saúde.Primarily funded by the government from general taxation (plus a small amount from National Insurance contributions), and …
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