shopping experience is not impacted, meaning delivery timeframes will remain Search Help Centre. You can check this at checkout before purchasing your subscription. Log-in to your account and you'll see a range of categories at the bottom of the page under 'Account Settings'. based colleagues working from home ahead of recent Government requests for If the order has been sent tracked then you'll be able to click through to track it from your account. You will find this option at the bottom of the product page. section (below) in order for them to resolve this issue. Please don't place a new order until you hear from us. Please note that we are open until 1pm on New Year Eve and that we are closed Christmas Day and New Year’s Day. Where can I find your Terms and Conditions? Otherwise you'll need to enter the details manually. Check everything is correct and you're good to go. I’m having problems with my payment going through. Our Delivery Information page can give you more information and timescales. Log-in to your account and click 'View Details' in the 'Your Referrals' section to find out how you can get involved. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Select A Topic. section (below). What are the cut off dates to receive this month’s box? WLY*completesave.co.uk on a. statement refers to the Complete Savings membership fee. We’re fully compliant with the data protection act so we care about keeping your details secure. supermarkets, increasing their own safety while reducing the strain on If you still need help, then you can send our Customer Service team a message via the 'Still need help?' Select a topic. However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. You should receive an email to notify you of any action taken. Our Customer Care teams are closed on Christmas Day and we will be operating reduced hours throughout the Christmas / New Year period. Meaning they are unopened, in their original packaging and any retail seals are unbroken. Lookfantastic is committed to making sure Sales tax charges are dependent on the U.S. state that orders are shipped to. section (below) to let our Customer Service team know and they’ll be happy to help. also have strict safeguarding measures in place across each of manufacturing We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. If it fails, this is because the order is getting ready to be sent. We'll also send you a dispatch email as soon as your order is on the way. How long will it take for my order to be delivered? These are remain safe as we process your orders, we are running a little behind. LOOKFANTASTIC on sitoutunut varmistamaan, että sinulla on kaikki tarvitsemasi tiedot, joten olemme keränneet sinulle alhaalle usein kysytyttyjä kysymyksiä vastaamaan kaikkiin kysymyksiisi. social distancing at all times. Sometimes things can go wrong but don’t worry, as we can help. We’ll send you an email within an hour to let you know if the cancellation worked. We Free AUS delivery over $50. Plus, with our lookfantastic site, you can buy your favourite full sizes! Lookfantastic can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders as usual. and a specially designed box. world-leading measures to monitor and safeguard the health of all colleagues The majority of orders will be fulfilled impact to you. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. If the item has been sent, then please send a message through via the 'Still need help?' working in our fulfilment centres. If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' For further information, or questions please contact our Customer Service team who will be able to resolve any issues via the 'Still need help?' We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country. supermarkets to help the more vulnerable in our local regions. installing thermal imagery technology throughout our Warrington premises, As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email. section (below) and they’ll do the rest. You will have until 01/31/19 to return any orders placed between 10/31/18-12/24/18. I have a payment problem on my order. section (below). What should I do? Will I be charged customs and import charges? delivery. Search for a product or brand... My Account. operate as normal. provided free of charge and aimed at reducing the needs of our staff to visit Please refer to our returns policy page for more information. We offer a variety of online payment methods to ensure our customers can place orders with ease. Log into your account, check that your card details are correct. Earn £5 for every successful referral and your friends will get a £5 discount! lookfantastic has consistently taken early and swift actions to ensure this. You can contact them via the 'Still need help?' We send you an email as soon as your order is on the way, so that you can find out when it will arrive. As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action. However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. We'll send you an email within an hour to let you know if it worked. Lookfantastic.ae deliver across the Middle East, UAE and KSA. If it fails, this is because the order is getting ready to be sent. They also love to hear your feedback. Click on the order you want to view to find out more. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place. guidelines. The item I ordered is out of stock. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. What measures are lookfantastic taking to protect customers from COVID-19? section (below). If you can't cancel then you can send the item back to us. How will I know when my order has been dispatched? Buy the very best products online at lookfantastic. Once you have selected your products, please refer to temperatures which may indicate the presence of a fever,via Lookfantastic the top international beauty store. We'll send you an email within an hour to let you know if it worked. We also recommend checking funds in the account. In order to do this we ask that you contact us through your account using the online message centre. Please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. section (below). We don’t believe any This innovative equipment will It is therefore possible that the missing item may be on a separate shipment. Wie immer, wenn Sie weitere Fragen haben, wenden Sie sich bitte an unser Kundenservice-Team, wir helfen Ihnen gerne weiter. section (below) and provide the batch number, this can be located on the parcel packaging. If you've done all that and still can't fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' Please contact our Customer Service team who will be happy to assist you with your cancellation via the 'Still need help?' Help Centre; CENTRO DE AYUDA ¿Qué podemos hacer por ti? I have had an allergic reaction after using one of your products, what do I do? Help Centre Gå til hovedindhold dk - DKK Skift Hjælp Lookfantastic Denmark. non-invasive and non-intrusive technology. Why am I having problems accessing the checkout? Help Centre 메인 컨텐츠로 보기 kr - KRW ... Help 11만 3천원 이상 구매시 무료 트래킹 배송! Your order will automatically default to any saved addresses but you can choose to add a new one by clicking 'Add a new address'. What should I do? Are you shipping from outside the UK now? Meaning they are unopened, in their original packaging and any retail seals are unbroken. Lookfantastic ist bestrebt, Ihnen alle Informationen zur Verfügung zu stellen, die Sie benötigen, somit haben wir die folgenden FAQs erstellt, um alle Ihre Fragen zu beantworten. then you can enter the email address registered and we'll send you instructions on how to get this reset. If you have originally paid by card, you are unable to change your payment method to PayPal. products sent from the UK to EU addresses are delivered as normal with no We'll send you an email as soon as your order is on its way. social distancing measures across all sites, we will be section (below). that have been implemented are to protect you and ensure we can continue You can also check your account to see the progress of an order or to track it. I have forgotten my password. What do I do if I have not received my order? What do I do if I’ve received the same box twice? To make this request you can message us via the 'Still need help?' If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. our priority. Selecciona una categoría. Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT). If the missing item is not on there then you'll need to allow longer for it to be delivered. I have received the wrong item. includes imposing a ban on both travel and external meetings across the entire Your dispatch confirmation email will list the items that have been sent. Sign up to our emails for VIP offers and new product alerts, 7 luxurious anti-ageing products for Mother’s Day, The workout friendly makeup you need to know about, We tried the new L’Oreal Paris Wonder Water, Achieve clean, ash blonde hair with Kérastase Blond Absolu, How To Find The Right Foundation Shade For Your Skin Tone. If you have received your Beauty Box damaged, please contact Customer Service via the 'Still need help?' We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' with the best experience possible. Our Customer Service team will then be able to assist you and provide a suitable resolution. Once you've logged in you'll see each individual order that you've placed with us. section (below) or please use the turn off the auto-renewal feature in your account. You can see all carrier guidelines and measures upon For further information, please visit our Privacy Policy page. Earn $10  for every successful referral and your friends will get a 15% discount! What should I do? people to work from home where at all possible. Vyber téma. If you've done all that and still can't fix the problem then please contact our Customer Service team by visiting the 'Still need help?' Please provide us with details of your new address via the My Account section before the cancellation cut off point in order for your box to dispatched to your new address. There’s no better time to feel your most beautiful, happy self. You can visit our Returns Policy to help you get the order back to us instead. Once you place an order, the payment will show in your account as pending until we send the products to you. You need to opt-out of auto-renewal by the 25th of the month BEFORE you will receive the last box of your current term. soon as possible but please expect a 48 hour delay to the dispatch of standard Unfortunately, not once your subscription has ended - you will need to re-purchase a new Beauty Box subscription. We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. lookfantastic has also been at the Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. Søg efter et produkt eller mærke... Min Konto. If you can’t find the information that you need, click on 'Message' below to contact our Customer Service team. delivery service which means that you won’t be required to sign for any parcel In addition, we are taking extra precautions on reducing any touch and transmission points throughout all lookfantastic premises and workplaces. This will be stated when adding your subscription to the basket. I returned my beauty box but I haven’t received my refund. Please refer to our returns policy page for more information. social distancing measures across all sites, we will be How do I register to receive special offers? Contact us Follow. Enter it here'. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? safety and wellbeing of both colleagues and customers is our absolute priority. All we ask is that the item(s) are pristine. The item I ordered is out of stock. Sometimes things can go wrong but don’t worry, as we can help. includes imposing a ban on both travel and external meetings across the entire Det er utrolig enkelt å bestille skjønnhetsprodukter hos oss. Why is it on the website? We want all of our customers to enjoy their products so if you're not happy with your order then you can send it back to us. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. section (below). This card is from the courier and lets you know where your parcel is and how you can collect it. operate as normal. section (below). What should I do? always, if you have any additional questions then please contact our Customer Service lookfantastic Customer Service Department. You can also contact customer service through your online account for more tips & help from our experts. It's easy to place an order with us. If you do have any suggestions or recommendations, please contact our Customer Service team who would love to hear more! Your account makes it easy to keep track of all your orders. No, all returns from European countries will go back to our distribution centre located within the EU. We'll send you an email within an hour to let you know if the cancellation worked. Your refund should be returned to your account within 5 working days and we'll send you an email to let you know it's on its way. Buy Help Centre products LookFantastic μπορεί να επιβεβαιώσει πως η αγοραστική σας εμπειρία δεν θα επηρεασθεί, και θα συνεχίσετε να προχωρείτε σε παραγγελίες κανονικά. As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email. section (below). We'll need to know the following information so that we can fix this for you-. We also recommend checking funds in the account. Como podemos ajudar? Your new card details will be saved once your order has been placed. You can refer to our exclusions list to check. If the missing item is not on there then you'll need to allow longer for it to be delivered. Lookfantastic z przyjemnością informuje, że Brexit nie będzie mieć wpływu na Twoje zakupy i nadal będzie można składać zamówienia w ten sam sposób jak wcześniej.. W przypadku klientów znajdujących się w Unii Europejskiej większość naszych produktów będzie wysyłana z naszego centrum dystrybucyjnego w UE, dlatego zamawianie u nas będzie kontynuowane bez zmian. We may ship items separately in the event of one or more of the items being delayed. If you still need help, then you can send our Customer Service team a message via the 'Still need help?' Once you place an order, the payment will show in your account as pending until we send the products to you. What should I do? You have 14 days to cancel your subscription. Are there going to be any changes to shipping fees? To speed the process up, it'd really help if you could find the information below before contacting us, don’t worry if you can't though, we can help once you get in touch. You'll need to register before you can place an order with lookfantastic. wir hoffen, dass sie hier alle antworten finden, die sie suchen. delivery service which means that you won’t be required to sign for any parcel Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. section (below). Yes, your delivery address is chosen at the checkout stage. Site Navigation - use tab or left/right arrows to navigate, use down arrows to open sub menus where available, press escape key to return to top level. We take pride in our products so we're sorry to hear you've received your order damaged. section (below). section (below). For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no cost to you. You can subscribe to the lookfantastic Beauty Box on a 1 month, 3 month, 6 month or 12 month basis. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. Can I place an order to a different address? Once you've placed your order we cannot make any changes to it. Všeobecné informacie Po odchode Spojeného kráľovstva z Európskej Únie od 1. If you would like to contact Complete Savings you can do so via the following methods:  Phone: 0800 389 6960 (available Mon – Fri 8am – 8pm, Sat 9am – 4pm),  Email: customerservice@completesavings.co.uk, When a reservation or purchase is made with a credit or debit card, the name of the company that, the booking or purchase is made with appears on a statement. This card is from the courier and lets you know where your parcel is and how you can collect it. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. Images that support the fault, if applicable. No! lookfantastic has also been at the We endeavor to respond to all emails within 1 working day. Yes, your delivery address is chosen at the checkout stage. If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team. Conform Organizației Mondiale a Sănătății („OMS”), șansele de a contracta COVID-19 de la un obiect neînsuflețit sunt foarte mici. manufacturing and distribution colleagues with ready-to-cook ingredient meal We will then send an email to update you as to the action that has been taken and any expected time frames. As the UK's Number 1 Destination for Beauty, Lookfantastic is an authorised retailer for over 600 of the world's most iconic beauty brands. However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. If you can't cancel then you can send the item back to us. Koop vandaag nog uit onze aanbod met over 250 beauty merken op lookfantastic Nederland inclusief Dermalogica, MAC, Cloud Nine & Illamasqua. We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. There is an item missing from my order. Please contact our customer service team via the 'Still need help?' Please be assured that all our carriers are following the It's easy to make changes to your details, whether it's your payment information, password or address book. To speed the process up, it'd really help if you could find the information below before contacting us, don’t worry if you can't though, we can help once you get in touch. with plans to deploy globally. Feel free to write to us at the office address below, but please note that this is not the address to return items to. As soon as we receive your order we'll review the reason for return and let you know what we plan to do next. Help Centre; Centro de Ajuda. Please note that we do not refund postage costs for the return of an unwanted item or order. What actions have you taken to protect your staff? If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. unaffected. As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email. To get the order back to us safely please to log-in to your account and contact our Customer Service team. section (below). You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account. This is to ensure our teams can work safely while maintain If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. We aim to dispatch on the 1st working day of every month. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. You can! What do I do if I have not received my order? Each monthly Beauty Box includes six premium products from a range of luxury brands. Buy the very best products online at lookfantastic. Wie immer, wenn Sie weitere Fragen haben, wenden Sie sich bitte an unser Kundenservice-Team, wir helfen Ihnen gerne weiter. Will I have to pay more to return an order now? We do this to ensure that our customers are safe while they shop. working in our fulfilment centres. ... Lookfantastic se compromete a asegurarse de que tenga toda la información que necesita, por lo que le proporcionamos las preguntas más frecuentes a continuación para … this stage, however we encourage all customers to use your home address for What should I do? There are no price changes as a direct impact of An ELLE Magazine with every month’s Beauty Box (for free!). According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. Do I need to order the Beauty Box every month? For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. This For any subsequent boxes, your subscription will revert back to full price. I have received a damaged item. 7,000 workforce since mid-Jan this year. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Complete Savings is an online savings programme where members pay a monthly fee to access, premium cashback benefits, including a minimum of 10% cashback when they shop online at many, of the UKs most popular online retailers. Promo codes will need to be added at checkout unless automatically applied. Get in touch with them now via the 'Still need help?' ... Lookfantasticで購入し、日本に発送をされる商品には原則関税が発生する可能性がございます。16,666円以上お買い上げの方は関税を支払う必要がございます。 Your new card details will be saved once your order has been placed. What should I do? Cu toate acestea, lookfantastic monitorizează în permanență situația (și orice sfat oficial emis în legătură cu acest subiect) și lookfantastic ia măsuri sensibile pentru a proteja clienții și personalul. advice and guidelines from the government and that the safety of everyone is There is an item missing from my order. If your order will be shipped to one of the following states, it will include a sales tax charge. We hope that you understand and appreciate the measures Moving forward all carriers will operate a contact free Mother's Day Gifting - Save up to 25%*. Click onto the order and you should see an option to resolve the problem. Free AUS delivery over $50. team who will be happy to help. We Which Facial Cleansing Brush is Right for You? Please send us a message via the 'Still need help?' You should receive an email to notify you of any action taken. Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs. If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' How will this appear on my bank statement? It's best to refer to our Returns Policy to find out how. section (below) so we can fix this for you. If you want to add new payment details then you'll need to do this at the checkout stage. What measures are lookfantastic taking to protect customers from COVID-19? We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. You can choose to cancel individual items or the whole order. The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). Please be assured that all our carriers are following the temperatures which may indicate the presence of a fever,via We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded. Exclusive competitions to win in the Beauty Box Magazine, A monthly Beauty Box Instagram Q&A with your chance to ask for expert advice from brands.
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