If you have spotted a pothole on a Nottinghamshire road, please report it online to allow us to fix the problem. You can use the search box above the map to type in a postcode or street which will zoom the map and enable you to locate the problem more quickly. It will take only 2 minutes to fill in. We do not receive any funding from road tax or petrol tax, this goes directly to central government. As traffic travels over these weakened areas holes appear. The issues you can report on this form are: If it is an emergency, please contact our Customer Services Centre. If you have been injured or your property has been damaged while you were using the road you have the right to make a claim for compensation. We have a legal duty to maintain the highway. If your fault presents an immediate danger outside of our normal hours, call the police on 101. You can report potholes by using our online reporting tool. In other words, if the local authority knew about the pothole but hasn’t repaired it, or hasn’t followed road maintenance guidelines, you may be able to claim compensation. Our highways crews are busy repairing potholes across Kent. The council respond directly to you with further enquiries or to update you as the pothole is repaired. Take a look at our short video and find out how one of our highways teams fixes a pothole. If you suffer loss or injury as a result of an incident you may have the right to claim compensation. “Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles. Easy access to Council services while you're on the move. damage to a dropped kerb), if it is inspected and scheduled for repair, if it is passed to a third party to repair (this would occur if the road isn't the responsibility of Nottinghamshire County Council), if it is to be repaired at a later date as part of our. Reasons for compensation not being paid. Use this service to report a pothole or a problem with a road surface or footway (pavement). As part of the fund, Northamptonshire received £1,630,762 in 2018 to 2019, plus the residual (£758,329) of the additional Pothole Action Fund grant which was allocated in December 2017. Your mechanic should be able to put this in writing for you. A pothole is a large, deep hole in the road. We aim to send an inspector to the site within 10 working days after we've received a report of a pothole. This approach will reduce the likelihood of further potholes forming in the future. Potholes, roads and pavement damage - Nottinghamshire County Council. If you wish to make a claim for compensation then you are starting a legal process against Hampshire County Council, as the Highway Authority. Motorways and trunk roads in Nottinghamshire (A1, A46, A453, A52 and M1) are managed by Highways England. Larger potholes require different equipment - sometimes our teams fixing smaller holes don't have the right tools to fix larger ones. The law provides us with a legal defence if we take reasonable care to keep our highways safe. Answer a few simple questions, and we'll tell you how to report the pothole you've seen. We have to prioritise our repair programme as maintenance funding is limited. The law makes it clear that highway authorities cannot be blamed for everything that happens on their roads. Contact the organisation responsible to tell them: 1. what the damage was 2. why you think they are responsible 3. the specific location where the damage took place - the road name and the nearest marker post number or feature which identifies the part of the road you were on 4. the date and time the damage was caused We use a system of inspections to find and repair faults on our highways. The inspector will then assess the pothole and either repair it immediately or call for the support of a maintenance team depending on its size. when the pothole is fixed), please include your email address. You can report a pothole using our online form. A local man is calling on the council — any council — to sort out a pothole-riddled road on the Lincolnshire-Nottinghamshire border that has been causing problems for over five years. We will respond within 10 working days. GAR accelerates towards Autumn completion, Notts athletes to share £21,000 of funding, Avian Influenza: Poultry and game bird keepers must follow new measures, Copyright © Nottinghamshire County Council 2021, category 1: repaired by the end of the next working day. If provided, your telephone number may be needed if our inspector is unable to find the pothole you reported and requires more details of its location. We use cookies on our website. This will help us respond quicker. Last year Cambridgeshire County Council spent £2.9m on filling potholes, including almost £1m received from the Government through the national Pothole Action Fund. Report a pothole For guidance on how we risk assess potholes and our response times please refer to our highways infrastructure asset safety inspection manual. You can make a claim if: you've been injured because of a hazard on a road or pavement; your vehicle has been damaged; damage has occurred to your property; Your claim will only be successful if the council can be proven to be negligent. For more information about potholes, including when and how they are fixed, visit our pothole FAQs page. For more information about potholes, including when and how they are fixed, visit our pothole FAQs page. For larger potholes we cut out a section of the road around the hole, clear out old material and fill it with hot material. Reports made on our website are cheaper for the council to process and give you a speedier resolution where we are able to repair the fault. To claim for the damage, you'll have to prove the pothole caused it – that the repairs you're having to shell out for were specifically caused by your impact with the pothole. Find further information about potholes and claims data. Report a pothole. Please be as accurate as possible. You can report a pothole using our online form. Incident claim. By using our site you agree that we can store and access cookies on your device. Potholes can appear at any time of year but are more frequent during late winter and early spring. Since the beginning of the year, we've fixed over 26,000 potholes n response to over 14,000 received fault reports. Domestic cleaner Dave, who is based near Gainsborough and wishes to keep his surname anonymous, complained last month about Drinsey Nook Lane via the FixMyStreet website. Providing it meets these requirements, a pothole will be prioritised for repair depending on its size, depth and road location. You must complete the highway claim application form in full. How are potholes created? If you have provided an email address when you reported the pothole, we will inform you of what action was taken from this inspection. However, there is no automatic right to compensation. Read our cookie policy. However, there are various third party websites on which people can log reports of potholes. Although the highway authority maintains the roads within its boundary, it cannot be held responsible for every problem that arises, e.g. Larger potholes are reported back to our larger highways teams to fix. Fix My Street. All potholes are inspected and put into one of these four categories: If the pothole is quite large it will be marked for repair by our inspectors as additional equipment/support will be needed. Report a pothole. Easy access to Council services while you're on the move. If a road has lots of potholes it may require more work like patching or resurfacing. At the same time, we carry out scheduled maintenance. It’s all public As well as sending your report to the council, we put it online, so everyone can see where potholes have been reported - and fixed - in your neighbourhood. damage to a dropped kerb) pavement pothole Report a pothole. The pothole can only be fixed if it matches our pre-set requirements. Please provide as much detail as you can about the size of the pothole (width and depth) and exact location (for example road name, opposite house number or landmark, position in the carriageway, by junction). Report a pothole. We perform regular checks of all county roads, but we rely on the public to report faults too. from the actions of independent contractors, statutory undertakers worki… You can report a pothole anonymously but if you wish to receive updates (e.g. Domestic cleaner Dave, who is based near Gainsborough and wished to keep his surname anonymous, recently complained about Drinsey Nook Lane via the FixMyStreet. Temporary repairs are sometimes carried out when: Potholes on these roads can be reported directly by telephone: 0300 123 5000 or email: info@highwaysengland.co.uk. For a pothole to be considered a safety defect it must be at least 40mm deep in the road surface or 20mm deep in a footway for us to fix it. The changes in temperature causes damage to the surface. It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address. We are currently dealing with a large amount of work due to recent weather conditions. Before making a claim for pothole damage to your vehicle, it’s a good idea to get a quote to fix any damage. Layers of the road become unstuck or the surface breaks. All potholes will likely be repaired within six weeks of identification. Claims will only be paid if Wiltshire council are legally liable for the incident. Nottinghamshire County Council has made repairs to a pothole-riddled road on the Lincolnshire border, but not everyone thinks the fix will last very long. A defect in the highway alone, such as a pothole, does not mean that a claim will succeed. We aim to permanently repair potholes on our first visit. Latest figures show that Gloucestershire County Council is 117 in a league table of 214 local authorities for filling potholes - out of 2,352 potholes reported, only 19 per cent have been filled. So we can best manage this, we fix reported potholes based on the risk that they pose to all road users. Send an enquiry to our customer service team or speak to us face-to-face. If you have seen a pothole please report it. By using our site you agree that we can store and access cookies on your device. Following the risk assessment, the pothole will be categorised from Priority 1 (S1) to Priority 4 (S4). After you've reported a pothole, a member of our team will go out to inspect it within 10 working days and either fix it immediately or, if this isn't possible, make the necessary arrangements to do so. Potholes requiring urgent attention should be reported by calling 01296 382 416. To make a pothole damage claim, the AA said people can write to the council responsible with all the details they have collected, including copies of quotes, invoices and receipts. If you wish to report a pothole or other highway fault, we encourage you to do so via our online reporting system. In April 2016 the government announced details of a 'Pothole Action Fund', which allocated money to local authorities to be spent on fixing potholes or to stop the formation of potholes. The timescale for the repair depends on the risk assessment and which type of road the pothole is on – County Routes (A, B and some C roads) and Local Roads (majority of C and unclassified roads). We have to prioritise our repair programme as maintenance funding is limited. The funding will have a direct benefit on the county's roads, with the council's 'find and fix' teams able to carry out more extensive and long-lasting repair work on larger areas of the road surface than just tackling individual potholes. What you'll need 3 Make a pothole damage claim. We fix around 20,000 potholes every year. We use cookies on our website. How we deal with your claim When we receive your completed form, including any photographs and receipts, your claim will be investigated by the insurance team using current legal frameworks. If it can be shown that the council has acted reasonably and complied with its duty, your claim will not be successful. The material self levels and forms a very hard surface, making the road safe. Our teams request potholes, that cause a significant risk to public, be repaired or made safe as soon as possible. You can claim for damage if the incident occurred in an area under the responsibility of the council. Our pothole repairs include more extensive patching of 'failed' areas surrounding the defect, instead of just repairing the immediate pothole. You can make a claim for compensation if you have tripped, fallen or hit a pothole on a road or pavement and injured yourself or your property. We’ll send you a link to a feedback form. If you prefer to speak to us, you can contact our, GAR accelerates towards Autumn completion, Notts athletes to share £21,000 of funding, Avian Influenza: Poultry and game bird keepers must follow new measures, Copyright © Nottinghamshire County Council 2021, pavement damage (e.g. The issues you can report on this form are: road damage; road pothole; pavement damage (e.g. Oxfordshire County Council has a limited budget to maintain roads, paths and cycle paths. We might not know about it. Personal injury or damage to property. We inspect every adopted road in Nottinghamshire at least once a year. Cookie Policy. Read our cookie policy. Report a pothole. All of your information is protected in-line with the Data Protection Act. For smaller potholes we use a cold bagged material which can be poured into the hole. Oxfordshire County Council is not responsible for street cleansing. They are formed when roads freeze and thaw repeatedly. For a pothole to be considered a safety defect it must be at least 40mm deep in the road surface or 20mm deep in a footway for us to fix it. You need to include: the exact location of the incident; the time; date and weather conditions; direction of travel, by foot or vehicle; a sketch of the location and photographs, which you must include along with your original claim form; why you believe we are responsible; In Nottinghamshire, the county council paid out more than £119,000 in compensation throughout 2018/19 alone to 831 people who hit a pothole and damaged their car, bike, or … Help us improve GOV.UK. If you have spotted a pothole on a Nottinghamshire road, please report it online to allow us to fix the problem. Inspections are carried out either monthly, quarterly, bi-annually or yearly depending on the use of the road. If your claim relates to debris on the highway please contact the relevant district council to the area. Before making a claim, it might be worth calling the council or the Highways Agency responsible for maintaining the road to check whether they will reimburse you if you undertake repair work. During reporting you can also see on a map if a pothole … Between 11.59pm on Friday 12 March and 9.00am on Monday 15 March, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form.We apologise for any inconvenience this may cause. If you provide us with an email address, we will let you know: If you prefer to speak to us, you can contact our customer service team. To help us improve GOV.UK, we’d like to know more about your visit today. You are also able to upload an image of the pothole to the form. We are continuing to fix potholes as part of our £7.5 million Pothole Blitz. You will need to pinpoint the location of the pothole on the online map. Send an enquiry to our customer service team or speak to us face-to-face. View the map at the bottom of this page.
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