I Have To Tell You That I'm Very Disappointed In The Job. i guess thay tucked it to me i touch my keys and car and left . On Wednesday I Called To See What Time We Could Pick Up The Truck On Thursday To Which John Said He Would Call Us Because He Wanst Sure. In Looking At All The Complaints I Have Read And My Own I Feel That Corportate Needs To Get Involved More Then Just Being A Mediator Because In My Opinion If Things Continue To Be Like This Someone Needs To Shut Down This Franchise. His girlfriend and his baby was waiting for him in the car. It would have been different if i paid yall to make my car look decent, Look macco ,im not going to bad mouth you. The results show. Also, car was promised in five days and kept it for nine no offer of a rental or compensation or even answer the phone. I called and spoke with Josh yesterday 04/10/2015, and was told "they haven't gotten around to fixing the paint job yet" They have had my truck for A MONTH, and it is still not done. Check To Make Sure You Leave With Yiour Spare Tire. The Manager "Bruno"? Upon taking the vehicle to the shop on HWY 5 I was told they could never do the job for the original estimated price. When I Called I Spoke To John Barnard The Manager And The Arrangements Were Made To Drop The Vehicle Off On 10-3-14 And He Said It Would Be Ready The Following Wednesday. the quality of paint they use is junk. I had to pull tape off of my car in different places. Do you have so much business that it doesn't matter how you treat your customers, more will walk through the door anyway. I am a career auto body tech. It is OBVIOUS that my truck was the result of someone trying to "knock it out" and make some quick cash, because I dropped the truck off Thursday afternoon, and Maaco is CLOSED Saturday and Sunday, and I was called Monday morning to pick it up...so my truck was prepped and painted on Friday, in a single day? Mr. Jay Sayyah is the manager there. I had to remove the window, repair the regulator and put it back together in the parking lot myself, just to keep the window from being damaged or damaging the truck. if you purchase a basecoat\clearcoat special the chances are it will be painted in single stage. 1, I droped my car off to be repainted it took over two weeks i went to pick it up it had over spray all over it was not finished was asked to leave it and come back so i did 2.I came back one week later thay did not touch it .i was told i need bring it back on the 14 of march so i did . Street in Indianapolis, Indiana and asked whether they might be able to help. I paid 1216.80 for this mess and have to go back in 30 days for corrective work and damage repair. At that point, I called and complaint to my credit card GE MAACO and they were favorable to Of course you might have guessed Maaco. Denver acted like he was in a hurry to get off the phone with me and never called me back as promised. I left my car, went to work, and got it at the end of the day on July 8, 2013. everything they told me was a lie, both of my vehicles got painted half way, they sold me things i didn't need, they told me if i dont buy the extras my cars will not look good. I worked for the maaco in aston p.a. I disagreed and asked him if he would want his own personal vehicle to look like my truck, to which he replied "no I wouldn't". I told Chris that this paint job was unacceptable and that I wanted it painted correctly. I Called The 800 Customer Service Line To Ask Why Noone Had Returned My Call And To Also Update My Complaint. Took my buick lacross into maaco in Oxnard, california. 700, Charlotte, North Carolina, 28202, United States. When I got to Maaco, they replaced the bumper with one that belongs on an "Eddie Bauer" version, as the Production Manager (Kevin Roper) tried to explain that my car had Eddie Bauer parts put on it by its previous owner. I dropped the car off with the replacement bumper and on 3/3/2013 and 3/5/2013 Ali called me and said my car was ready, I went to pick it up and the bumper was painted so I got in it and notice my back window tint where they fixed my door handle was torn, and they did no other work to my car the front piece was missing, so I left my car at MAACO so they could fix it Ali told me the part was painted I can come pick it up it want take but a second to snap the front piece back in. it's shot in 2 coats metallic colors can't be buffed so any flaws can't be fixed. I would recommend nobody to do business with a company that is dishonest to the customer and is not registered to do business without a license. They said they will correct. I dropped my 2008 GMC Sierra Crew Cab off on Thursday, 03/12/2015 for a complete paint job. I don't care to do business with Maaco in the future at all. I was going to use the drive thru but due to there being a line I thought I would go in being that th... Thrifty Car rental locations Apparently run predominantly as separate Franchises with little oversight of the main office over their operations. Norine Kapicak, I Had My 2002 White Honda Painted By Macco On Atlantic Aveenue In Raleigh North Carolina I Paid Over $800 For Them To Paint It From Whote To Silver The Silver Is Not The Color I Choose Its Lighter I Purchased Brand New Rims On My Car Prior To Taking It To Macco Well I Get My Car Back Paint Is All On The Door Trimming The Fender Part Was Cracked It Was Not Like That Prior To Me Taking It To Them They Had A Fit Because I Kept Telling Them It Was Not Like That When I Dropped It Off Im Ticked Off I Paid Them Upfront I Dropped My Car Off 7/13 I Went Back The 7/15 And Car Was Still In The Parking Spot They Did Not Pull The Car In Until I Mentioned If It Was Not I Would Be Getting A Refund Picking My Car Up So How Can A Car Be Painted And Sand Down In A Day And Painted Car Was Ready Monday No Way Car Was Sanded Down Im Going Higher I Demand Answers I Paid Up Front Before Car Was Fixed And This Is The Treatment I Would Never In A Million Years Ever Refer Anyone To This Place Upset Customer Still See Scratch Marks From White Paint But It Was Sanded And Was Told I Would Love Color And Would Not Be Able To See Marks That's False I See Every Mark That Was Up On White Car Still See Through Silver Car They Just Took My Money, I will be sending you a copy to two letters written to Maaco, 863 Research Rd., Richmond VA., This letter will explain my dissatisfaction with my recent repair. So Thursday Comes And We Hear Nothing So At 3 We Call To See When We Should Head That Way Because We Live 1 Hour Away And John Says It Will Not Be Ready Until Friday. Was impress how he talk to me about how it would be after paint job but price was too much. three weeks has passed and I called yesterday and they said they would NOT re key my car and that I was on my own. I dropped it off Monday and was verbally told it would be ready 2-3 days. I am a single mother, that works 12hour shifts and needed my car fixed.I needed two doors, and a fender. Just had my truck painted by maaco. sat: 9am-12pm. greg makes mistakes on his estimates and blames it on others. I payed allmost 1200.00 dollors and got my car back unfinished. Absolutely upset about everything. I took the car to another body shop and the said it would have to be completely stripped and repainted to fix the defects caused by Macco. The customer service is very poor. You need to pull this commercial immediately, if you think this is going to get business,think again!! I would never recommend anyone to do any business with this I have no less than 12 runs in the paint! A leading PPG Platinum Distributors in South Carolina. Todd put some touch up paint on the chip which was about the size of a dime. But the stores I've worked at won't actually buff your car even though you pay for it. He told me goodbye and started to walk away. I returned to Maaco to have the paint mistakes corrected and was told by 'Rick' that I was not welcome at this store anymore and he will call the police if I show up there again. When I went to look at the paint job they did it was the worst I have ever seen. Wednesday before closing time, I see they were still not going to call, I called and was told the car was ready. When I asked why the old head lights were on the car, Kevin explained that the wrong parts were sent, and he contacted his supplier to rush over the correct part, which wouldn't arrive until the following day (Saturday) or possibly the next Monday, July 1st. The finished product was beautiful!! The car hasn't even been touched. The owner would receive the full amount from the insurance estimate and then make a duplicate work order for much less in order to cheat his technicians of the labor required to repair the cars. When I called about it -- was told they would call me back -- they never did! New management, new employees, what ever the reason it is not the same company as in the past. Requests were seldom followed-up and virtually all were initiated by me. There was also a paint run near the rear right side and spotted paint on the left rear side. He said "that's what you get for a deal". Very bad business is MAACO. The paint job was ordered on August 2012 the car was left to get the job done and it was promised in five days. I hope that one day just like the crap they are, they can be flush down the toilet for good. MAACO location phone numbers, driving directions and maps. No one called and finally I called and they said it would be ready at 5:00p.m. a friend of mine had me put on A body kit on a 2000 honda civic and taken it to maaco in modest on Kansas st where all they had to do was scuff tape primer and paint and get it back an it is a horrible job there are bubbles all over the place and spots with no pant an and no primer anywhere on the car then they try to blame me when they were nowhere near were I did work I took pictures of all the work that I did when trying to talk to the owner he told me he don't give about the work they did an told me you don't giveabout me and then flipped me the bird repeatedly and my friends Marine issue K bar with stolen out of his car while I was in there care. My thoughts were they had to wait because he had a job to finish. Their were scratch marks where they reinstalled the bumper, the interior weather stripping was not reinstalled. He ran it through the car wash, what a waste of time that was. These people could not have been more helpful, nice and accommodating. I would not recommend MAACO to anyone nor will I ever go back. After watching my cars paint fall in pieces of my car in disbelieve and calling them. Some words were exchanged, my son said they were acting very unprofessional and another guy approached him and began yelling and cursing at my son and proceeded to say he would smach my son in the face. Had my hood painted at Maaco in Charlotte, the job was great, no complaints. This is nonprofessional manager and he lied me as well. I went to pick it up and wanted to speak with the manager/owner and the lady working the desk named Cheryl was being so rude and ignorant. I did work and wasn't paid for the jobs. I visited your restaurant for dinner last night. Also "Bruno" left a Customer standing in front of the shop as he drove off with his girlfriend and child....Fire Him! I saw your ceo on tv, undercover boss, I got inspired to go to a maaco to paint my 1967 buick wildcat!!! They told me they would re key it and get it to me via there tow truck driver. If you truly care anything about customer service please contact me. I had a beige 4 door Hyundai Elanta & I love her. i was hoping to at least be able to brag on your paint work.... now i will just ,,,when asked tell them ,,, it was painted by MAACO! I Told Shamika I Feel That They Should At The Minimum Refund Me Enough Money To Be Able To Pay Someone To Put On The Grille, Repaint The Drivers Fender, And Put The Letters On Straight On The Back Of The Truck. He then told me he would repaint the two doors on the passenger side, but it would cost me $75.00 additional!! So Thursday Comes And We Hear Nothing So At 3 We Call To See When We Should Head That Way Because We Live 1 Hour Away And John Says It Will Not Be Ready Until Friday. The main issue was where I had damage on the drivers side, damage I got from parking too close to a post. I Called Weeks In Advance To Plan This All Out Because I Live An Hour From There And My Husband And I Work 2 Hours From There. my name is Junior . Contact Maaco today at one of our 500 locations nationwide. MAACO customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I asked him why he didn't put the chip on the paperwork, he said he did. After the car was hit I thought of many placed to repair the car until I felt if I took it someone close I would get it back soon. Todd was not very professional that day nor did he care. This Morning Someone Named Shamika Called From Corporate About My Complaint And She Said That She Saw In My Complaint That I Had Already Spoke To The Owner Pat And That All They Do At Corporate Is Mediate Between The Customer And The Owner. He said "is the trash mine or yours"?. Paul Gross. AAMCO - Contact us regarding AAMCO services, career, franchise and fleet opportunities THEY PAINTED AROUND IT!!! I could not even the drive home. Very unhappy now I have to pay someone else if corporate doesn't get back to me. I had to leave Maaco because I couldn't bear the thought of some young mother putting her children into one of these cars that was slapped together in order for the Pakistani owner of Maaco Manassas to profit through Insurance Fraud. before they have to fix it. If I don't hear from them I am going public and more. I was instructed to "Not" wash my car for 1 week. They were fine with that and nice about it. He and 3 other men looked at it/worked on it and they were able to get it to close so I could drive home the following day. funny I have not herd form them I guess that's why maaco paint cars bad because the corporate office don't care how the cars look and if the customers are happy its all about getting as much money from stupid people like us, you get what you pay for they should not even be in business if that's the case they should have a sign out front that says hey you get what you pay for. if you purchase a basecoat\clearcoat special the chances are it will be painted in single stage. We Had My Sons Truck Painted For His Birthday/christmas Present At The Maaco In Danville Va. And please do the job greatly as well. The owner would receive the full amount from the insurance estimate and then make a duplicate work order for much less in order to cheat his technicians of the labor required to repair the cars. (Brian)went on the defencive rite away saying they have never had any problems.And in his next breath. I recently turned in my truck to get touch up paint on fender which the paint was taken off by another vehicle,they charged me $627.00 for that one spot when i went to pick up my vehicle they was over spray on my windshield on my hood and other parts of my truck. Why was my car there for 10days and I was never called and informed of anything about my vehicle? Kevin then made a phone call, which I assume was to the employee, to see where he was and when he would arrive. Future Competition: Maaco Auto Painting's Fastest Growing Competitors These companies are in the same general field as Maaco Auto Painting and are rapidly expanding. most places will fix the job if a customer complains. if you have gone to these locations and you wanna know what is wrong with or will go wrong with your paint job email me at [email protected] I will look at your car and see if their is something worth complaining about. It had mistakes that they said they would correct. No! When my husband called MAACO, the Manager, Bill Polidore could have cared less. The Manager "Bruno" asked me to give him the mats and he would clean them...he did. Your company is much better than that ad campaign! I was told it would be ready on Friday. Why was my car there for 10days and I was never called and informed of anything about my vehicle? Was warned to have it done at the fall river location, now I see why. Looking for auto repair help? It appears that no effort was made to protect the engine compartment. Cheryl working the front desk left out things clear as day that needed to be fixed. Thank you so much! When we got to the side she made comments about the paint condition, I pointed to the paint damage right below the side windows and said what about this she said it was sun damage and it would be find once they sanded the car since she was the expert I said ok. To my disbelieve, they have only painted the roof of the truck and refused to listen to me, and told me that for $300.00 that is all I get, and they don't want to talk about anything. Beyond that the paint was all over the Toyota sign as well as head lights and that was how the owner Rudy Expected me to take it home in such awful condition. I dropped it off Monday March 9, 2015 and was verbally told it would be ready 2-3 days. ?I told him if he left my keys on the tire, he would have a problem. Today I was called and told the truck was ready for pick-up. It doesn't look very good, and I expressed that I didn't want it to eventually rust. My car was there for almost a year and they kept promising that it would be completed. Had a minor repair and paint work done at MAACO at 1250 Cesar E. Chavez avenue Pontiac, mi 48340. I had my 1979 Corvette painted at Maaco in Addison TX for $1827.00 in Nov. 2014 and these guys have not yet got it right YET! We Get There Around 3:00 And John Pulls The Truck Around Front. I have never in my life have seen or experience such a unprofessional staff or job or customer service ever. I will never do business with Maaco again, for these 2 reasons. He and 3 other men looked at it/worked on it and they were able to get it to close so I could drive home the following day. Upon coming he did not. Showmars of America, Inc. owns and operates a chain of restaurants. The car is black so it was pretty dirty. Thank you Never use MAACO, they are dishonest. Why was I constantly lied to? Thank you for making my car look like new again. I bought a Mercedes Benz 2 weeks ago and the car needed a paint job. I received a call on Monday 03/16/2015 telling me my truck was done and ready to be picked up. hence why they only give you a 1 year warranty. I took her to the Maaco on West Colonial Drive, Orlando,FL. The total of the bill for the job was $2612.86. Rudy said they will clean it up it's not promising and he told me to come back in a week I said no this should be properly painted he said it was in that condition although it was not and I strongly stated that it was not and the problem needs to be properly fixed. The hood has a bubble patch on it, the trunk has ripples of paint on it, the entire car has bubble pops on it. This Job Looks Like It Was Done In A Backyard . I would never have another service through Maaco or recommend anyone. They kept telling me they would call me which they never did. It was covered with dust so we couldn't see it very well but it looked better and he said done wash it foe 3 days , so after 3 days we washed it and it still looked like bad ,we took it back and had to fight with the owner to get him to fix it he did agree to fix it but he said it would be 2 or 3 weeks before he could get to it, I said that we have already paid for it so we should not be put behind all the other cars that are coming in but he did so now its been 3 weeks he's had my car and it will be 2 more weeks before he will even start on it ! They claim I signed the work order and didn't write that the entire truck would be painted. in some cases it's worth it. I feel like Macco owes me. The Maaco in Petersburg Va. has the worst service I ever experience. So, not going there. Okay, it so happens that weeks goes by and they five a call that the car was ready, upon my arrival my car look as it was spray painted by a child with crayons with bubbles and all. I went to pick up my truck and the bumper wasn't even attached properly, trash in the bed, and a chip on the hood that didn't get done. I get there and the car was dirty and he place blue tape on the weather strips to glue them back together. I took my truck to your broad street rich. I was preparing to sell this truck and wanted it to look its best! I have had a bad experience once a while ago through the same shop and I thought this time around it would be different. I called Tuesday and was told the car was ready and that they called me, which was a lie. If I don't pick up the responsibility transfer to Mr. Rudy Melo. I'd really like it back, because I want to sell it, and being a 2008 GMC Sierra Crew cab 4x4, with 70,000 miles, it books at about $26,000. I drop my truck off on Dec 9., and had to come and pick it up on Dec, 20 with my gear shifter broke and half of my dash board hanging open. the quality of paint they use is junk. He told me the part would be delivered and that he did not know when. Call me I wrote a check and did not fill in the name. Why are they answering at 9:35 am if they're not open?? All rights reserved. See reviews, photos, directions, phone numbers and more for Maaco locations in New York, NY. I just want to you those people there did a really great on my Brite Yellow Car. My son went there on Thursday the latest possible day they told him the car would be ready. Kevin advised that the parts were there, but the employee who handles this task was not in. I told him this was unexceptable and he told me this was not a car wash and he had to go. There were no disclaimers regarding type of paint or make of car. 2021 MAACO FRANCHISING, LLC. Kevin stated that the part was being shipped via FedEx and wouldn't arrive until Tuesday, July 2nd. One was dents on the drivers side that I wanted popped out. When I got home I received a call from the manager Ali saying my bumper had a hold in it so he couldn't paint. This is no way to do business. I would never go back there. Its value is only going down as it gets older. I recently had my 1995 Mazda Miata convertible painted at the Maaco in Chicago Ridge, IL. Let me warn you do not take anything there for reapirs or paint. Sincerely, Rod Rossignol. Thank you, It would have been better if it had rained on my truck, it would have looked better than your car wash. No care in the world to make my truck look like it was just worked on and painted. greg has also let vehicles that were not matched properly leave the facility which does not get repeat business. Can someone call at:773-9573378 me and explain what Maaco did my car has not been repaired from their damage. Service and paper work the first guy comes out to look at it and agrees that it is the workmanship that is the problem and says he cannot make the decision to fix it and that he would get his boss. wed: 8am-5:30pm. I immediately stopped payment on the check. Additionally, the door dings on the right side quarter panel had not been repaired. i came back on Wed, the person told me he didn't tell me it was going to be ready (ok) that was a lie. Please anyone reading this don't mistake the crooks at the down town MAACO who ripped me off for over a year for the QUALITY MAACO located in Spokane Valley, WA. I spoke with the person at the desk, that took my original order. I took my car to Maaco to get repainted and to remove minor dents. it will last about 18 months. I get there and the car was dirty and he place blue tape on the weather strips to glue them back together. I am sorely disappointed in the service and treatment that I received from Maaco in Chicago, and after reading so many negative reviews from across the USA, I don't plan to take my car to any Maaco ever again! I want to take it back to get the color I want and done right -- but I'm afraid that they will mess up my car some other way. And my Suv still is NOT fixed correctly!!! THE WORST SERVICE EVER!!!! O'Neil the person in charge at the Hialeah Branch Hang u on me. Needed please help, MAACO INC. You already have records of my complaint as you did absolutely nothing to help me before so i'm wasting my time again trying to get you to do something about those CROOKS you have using your MAACO name on E. Francis Spokane WA. I dropped off my car Maaco in Stanton CA Naturally, I feel I'm been violated, taken advantage of, ripped off. Unfortunately I went there for the first time recently. If there is a policy or producer on handling complaints, it seems that it is not being followed. We offer Custom Car & Bike Paints too. I worked for the maaco in aston p.a. single stage fades, chips lifts, and wrinkles very easily. that's bull!!! He was surprised when I told him Becky said they jumped my vehicle and claimed he never heard of a fuse to the power steering. There customer services is a joke along with the promises/statements made by them. In some cases apparently high growth rates may be caused by data that weren't available in previous years. Mind you, these people knew I lived 50 miles away and did not even think to mention that I had no power steering. "This has got to be the worst place for customer service ever! I just want them to know how much I appreciated their help. MAACO corporate office headquarters location, phone number, address and feedback Please find details for the MAACO corporate office below. Now I have a Mazda SUV that has right color Door Jams and Wrong Color Exterior. I brought my car to Macco and was please with the conversations we had regarding my paint job. I pulled the tape and paper off under the hood, passenger door and am still finding it. Moreover he said to me "you can pick up the car today without completely job" who has the money to spend 3,000.00 on a paint job on a car worth 2k. The manager greg complains about it and does nothing. I used Maaco as my car repair place for an accident in which my driver side toward back of car was damage..I have a 99 Mercedes Benz C230. I also want to comment on your commercial on tv. I Called The Owner Pat Nichols And Spoke To Her About All These Concerns And All She Basically Said Was That John Should Have Not Given Us A Date To Be Able To Pick Up The Truck Because They Work As A Production Line And Something Could Go Wrong And So They Can Not Give You A Definite Date And That She Was Sorry About My Dissatisfaction. The short time I have worked at this location I have noticed two employees who come and go as they please. When I dropped off car old gentleman print out order sheet he told me I understand Driven Brands operates a customer call center for you. This time he's had the car for 2 weeks now! Locally owned. Todd could care less, he brings in a check. I Had A Bad Experience At The Maaco In Wilmington, De Fed Id #51-0345240 I Dropped My Car Off On A Monday And Was Told That It Would Be Complete By Eob Thursday At The Latest. They could have altleast replaced the panel. The owner greg will not pay me my check or my commission money. Jose acts so concerned about "HIS" company - too bad that doesn't show here on the internet with all the complaints that I see. I took my 2008 Honda Civic to Maaco in Oklahoma City on November 11. Waiting your reply before taking any further action. What deal?? They were willing to work with me so I thought. I went to pick up the car and it was outside in the rain. He told me that they don't make money by only getting $300.00. I just posted bad comments about Maaco in Stanton Try a little bit of magic of before and after than with puking noises! The young lady that gave the estimate told me that the rear bumper had to be stripped because it had cracks in the paint I agreed. I was told that the repair time would take only three (3) days. So If I Had Already Spoke To Pat There Was Really No Need For Me To Talk To Her. I went to work for Maaco realizing that this is a production paint shop and not the normal I-CAR certified shop I am accustomed to. I recently had my 1995 Mazda Miata convertible painted at the Maaco in Chicago Ridge, IL. Maaco Auto Body Locations & Hours; 1 Maaco Auto Body - Richmond 1041 Hensley Street, Richmond CA 94801 Phone Number: (510) 232-2000. What are you thinking? Leaves a bad taste in people's mouths. I am working with my credit card company now but if this fails I have all the paper work ready to file a small claim in court. We just took the car back on this past Monday to have it painted free of charge as they promised for their error. I didn't write the work order. I took my truck back to them and had the ASST. The Manager Rob Was On Vacation And The Acting Mananger "chris" Was Not Professional At All He Told Me That He Would Not Be Able To Compensate Me For My Inconvenience, There Was No Resolution Provided By The Acting Manager , I Asked If They Could Restore My Headlights As A Courtesy, He Said That He Had No Problem Doing That For Me And That My Car Would Be Ready Monday Evening, When I Arrived To Pick Up My Car Is Was Bolack As I Request But The Headlights Were Not Restored.
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